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Customer Service Representative
3 weeks ago
- This includes facilitating customer transactions, order management, and overall customer service.
- Own quoting, order entry, order fulfillment, post-shipment, and overall customer issues resolutions throughout all phases of the business cycle for parts.
- This includes but is not limited to reviewing and providing recommendations on customer requirements to assure compliance and noted exceptions on quotations / purchase orders.
- Manage and resolve commercial and technical risks.
- Includes resolving pricing issues, and technical clarifications as needed.
- When needed, Issue Return Material Authorizations and track returns.
- Facilitate order entry, provide order status updates, resolve customer issues and attend customer meetings where necessary.
- Manage shop fulfillment prioritization of customer specific orders.
- Manage hold orders and maximize on-time delivery through constant communication and prioritization of the shop fulfillment.
- Work in close partnership with sales teams on customer and order related issues.
- Collaborate with leadership for all necessary process improvements.
- Manage escalations from external customers through AMC by clear communication, influencing teams and prioritization of activities.
- Other tasks as necessary to support the Customer fulfilment team.
- Bachelor's Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution with a minimum 4 years of experience in customer facing or purchasing / buying role in Oil & Gas or Power related Industries).
- 2 years of experience in Aftermarket / Services.
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