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Temporary CPE Audit Service Customer Service Associate
2 months ago
Job Type
Temporary
Description
Job Name: Temporary CPE Audit Service Customer Service Associate (CSA)
Department: Compliance Services
Job Reports to: Senior Manager/CPE Services
Job Classification: Hourly Non-exempt / $18.00 per hour
Schedule: Monday - Friday / 29 hours per week- Must work in Nashville office
6 Weeks' work assignment that may extend up to 3 months
Benefits: Paid parking on workdays only - no other benefits are included
Responsibilities
NASBA CPE Audit Service is one platform offered within the Compliance Services Department. The platform is used by Boards of Accountancy for managing the audits of licensees' compliance with their continuing professional education (CPE) rules. The rules engine that powers the application is also used at an enterprise level by a major public accounting firm for monitoring firm-wide compliance with the Boards CPE rules. In addition, NASBA offers the business rules management system, Corticon, and services that calculate compliance for the Audit Service to organizations wishing to use their own interfaces and send data to, then receive CPE compliance results from, the rules engine package. The CPE Audit Service Customer Service Associate (CSA), under the direction of the NASBA CPE Audit Service Senior Account Manager and Associate Director, CPE Services will serve as the primary contact to CPE Audit Service Certified Public Accountant (CPA) users of the application, using both phone and e-mail communications.
•Serve as first point of contact for CPA users of the CPE Audit Service when questions or issues arise via e-mail and telephone.
•Develop good rapport with all CPA users to resolve their issues.
•Provide efficient, accurate, professional and courteous responses to all CPA users both verbally and in writing.
•Become a subject matter expert in the CPE Audit Service application in order to provide training, answer questions and troubleshoot issues.
•Escalate technical issues identified with the application to the Account Managers and Senior Account Manager, as appropriate.
Requirements
Supervisory Responsibilities: None
Internal Relationships: This position interacts closely with other CPE Audit Service Account Managers, the ALD Manager, the ALL Manager, staff of the National Registry of CPE Sponsors, as well as administrative and CSA staff from other departments that receive CPE Audit Service inquiries in error.
External Relationships: This position interacts primarily with the Certified Public Accountant (CPA) users of the CPE Audit Service .
Skills and Professional Experience
Skills:
•Experience working in direct customer service, help desk work with a software application preferred
•Professional listening, interpersonal and oral communication skills
•Logical and efficient approach to tasks with keen attention to detail
•Ability to write courteously and professionally, while being concise and clear
•Ability to effectively prioritize and execute tasks while under pressure
•Experience working in a team-oriented, collaborative environment
Education & Knowledge:
•Bachelor's degree
•Experience working with a CRM platform, like SalesForce, preferred
NASBA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Final offers of employment are contingent upon successful completion of national criminal background check, national sex offender registry search and, where applicable, an education credential check, credit check, Global Watchlist and/or Government Watchlist.
Due to overwhelming interest in our organization, we are unable to accept faxed resumes or incoming calls regarding open positions. Only those matching the above job description will be contacted.
Salary Description
$18.00 per hour
