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Desktop Support Technician II

3 months ago

Houston, United States inSync Staffing Full time
Desktop Support Technician
Pay Rate $23.00/hour
Duration: 3 month contract to permanent
Hours: Monday-Friday 8:00AM-5:00PM
Location : Houston, TX 77041

Job Summary:
As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs.
You'll work to create the ideal experience that any customer would seek to encounter.
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
  • Documents, maintains, upgrades, or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security, and systems groups.
  • Identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Network connection issues, track network connections back to network switches.
  • Escalates problems and issues to a higher level of support if unable to resolve.
  • Supporting mobile data plans, mobile networks, and devices is a plus

Qualifications:
  • Drug-screen and Background screening
  • 2-3 years of related work experience, or degree, technical training, or equivalent combination of education and experience.
  • Solid experience and understanding of IT services and products.
  • Enthusiastic about technology and willing to learn and stay on the cutting edge.
  • Personable
  • Relatable and responsible when interacting with ALL customers.
  • Consultative approach to solving issues.
  • Reliable transportation
  • ble to transform technical IT solutions lingo into terms everyone understands.
  • Impeccable follow-through to customer satisfaction.

TOP 2 required skills:
Deskside Support and Customer Service

Overall years of experience:
3 years of experience supporting PC Hardware and software.

Specific certifications or education:
A+ certification a plus

Benefits (employee contribution):
Health insurance
Health savings account
Dental Insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.