Desktop Support Specialist

13 hours ago


Houston, Texas, United States F2Onsite Full time
Job SummaryAt F2OnSite, we are seeking a skilled Desktop Support Technician to join our team of experts in providing top-notch hardware break/fix services to our clients. As a Desktop Support Technician, you will be responsible for performing tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment. This includes but is not limited to PC's, desktops, laptops, tablets, and printers. You will provide support to client-identified VIPs, respond to change management requests, and perform Install/Move/Add or Change (IMAC) activities. Additionally, you will display outstanding technical and professional services skills at all times, meet established customer service satisfaction levels, and follow all documented service operations policies and procedures. If you have a strong background in technical support and are looking for a challenging and rewarding role, we encourage you to apply for this position.Responsibilities
  • Perform basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs.
  • Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
  • Perform Install/Move/Add or Change (IMAC) activities.
  • Display outstanding technical and professional services skills at all times.
  • Meet established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
  • Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understand and follow all documented service operations policies and procedures.
Requirements
  • Typically requires technical school certification or equivalent of 1-2 years of relevant experience.
  • Knowledge of relevant software and hardware systems.
  • May require additional customer-specific certifications or training as required.
Skills
  • Excellence in communication and customer-facing skills.
  • Strong oral, written, and interpersonal skills.
  • Ability to follow instructions and processes with minimal instruction.
  • Ability to lift and/or move various computer equipment up to 50 lbs.
  • Must own a basic repair kit.


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