Service Dept. Support Specialist
2 weeks ago
** Service Dept. Support Specialist**
**Job Category****:** Operations Services **Requisition Number****:** SERVI017843 Showing 1 location **Job Details**
**Description**
At EMCOR Services Team Mechanical, we're driven by values. We use them as a metric, a guideline, a way to ensure that each activity we engage in is aligned with the principles we believe in. We bring our best to our organization everyday, and our values speak to that commitment.
EMCOR Services Team Mechanical offers complete building systems solutions for a wide array of commercial, industrial, healthcare, and other clients. Regardless of the size or complexity of the project, we can design, install, replace, repair, and maintain a full range of heating, ventilation, and air conditioning (HVAC) systems.
SUMMARY
The SDSS is responsible for assisting/supporting the Service Department Dispatch Coordinator in the day-to-day operations of the service team.
QUALIFICATIONS
o Excellent customer service skills
o Comfortable on the phone with an exceptionally friendly and helpful demeanor
o High level of structure and organization
o High attention to detail
o Communication and responsiveness
o Capable of multi-tasking
o Ability to work in a fast-paced environment
ESSENTIAL FUNCTIONS
While under the supervision of the Vice President of Service, the SDSS must be able to effectively and accurately perform the following duties that include but are not limited to:
Answer calls from customers and field service technicians.
Organize service requests
Monitor email requests from external customers
Enter new work orders and jobs into our systems
Coordination and scheduling of repairs & installs with multiple internal/external customers
Review/approve payroll
Call existing customers and offer to set up maintenance calls
Schedule jobs and dispatch service technicians
Maintain knowledge of service technician whereabouts in order to provide accurate estimate of technician arrival to the customer
Enter and provide purchase orders to account managers and service technicians
Provide backup dispatching duties as needed (training on dispatch system will be provided)
Check in service paperwork and close completed service tickets daily
Update the dispatch board in EMCOR proprietary system (COINS)
Maintain the weekly service technician schedule (and on call schedule) and process (weekly) all service technician time sheets
Ensure accuracy of service technician time sheet entry and provide time sheets for payroll each Monday.
Process field technician expense reports
Efficiently dispatch all HVAC service requests to the service technicians
Enter and maintain detailed notes in electronic customer files
Participate in department meetings as requested
Performs additional assignments as requested and maintains a teamwork attitude.
ESTM requires all new hires to be vaccinated for COVID-19. This position will require the successful candidate to show proof of a complete COVID-19 vaccination.
ESTM is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.
**We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled**
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Preferred**
High School or better.
**Experience**
**Required**
dispatch/call center experience a plus 6-12 months customer service experience Ability to read a map
**Licenses & Certifications**
-
Customer Support Specialist II
2 weeks ago
Buffalo, New York, United States Pilot Freight Service Full timeCustomer Support Specialist IIJob Category: Stations-NortheastRequisition Number: CUSTO004243Job OverviewThe Customer Support Specialist II plays a vital role in delivering exceptional service to all clients. This position involves handling incoming communications and resolving various inquiries.Key ResponsibilitiesRespond to incoming communications and...
-
Sales Support Specialist
2 weeks ago
Buffalo Grove, United States Addison Group Full timeJob DescriptionJob DescriptionJob Title: Sales Support SpecialistLocation: Buffalo Grove, ILIndustry: DistributionPay: $65,000 per yearAbout Our Client:Addison Group is recruiting on behalf of our client, a dynamic company in the distribution industry based in Buffalo Grove, IL. Our client values teamwork, innovation, and dedication and is looking for a...
-
Sales Support Specialist
2 weeks ago
Buffalo Grove, United States Addison Group Full timeJob DescriptionJob DescriptionJob Title: Sales Support SpecialistLocation: Buffalo Grove, ILIndustry: DistributionPay: $65,000 per yearAbout Our Client:Addison Group is recruiting on behalf of our client, a dynamic company in the distribution industry based in Buffalo Grove, IL. Our client values teamwork, innovation, and dedication and is looking for a...
-
Support Specialist for Elderly Care
2 weeks ago
Buffalo Grove, Illinois, United States ACASA Senior Care North Shore Full timeJoin the Team at ACASA Senior Care North ShoreWe are in search of dedicated support specialists to enhance the quality of life for seniors and individuals requiring assistance. This fulfilling position involves providing essential care and companionship.Key Qualifications:At least two years of experience in a caregiving rolePossession of a valid driver's...
-
IT Support Specialist
5 days ago
Buffalo, New York, United States Power Drives Full timeJob SummaryWe are seeking a highly skilled and detail-oriented IT Support Specialist to join our team at Power Drives. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our end-user community, ensuring seamless IT operations and exceptional customer service.Key ResponsibilitiesTechnical Support: Assist with...
-
Sales & Customer Support Specialist
2 weeks ago
Buffalo Grove, United States Malone Workforce Solutions- Palatine, IL Full time $65,000Job DescriptionJob DescriptionCompensation: $65,000/year + % bonus Direct Hire with excellent compensation and Benefit Package! About UsWe are the North American division of a leading manufacturer specializing in professional-grade hand tools.Our commitment to quality, innovation, and efficiency makes us a top choice for professionals seeking the...
-
Nutritional Support Specialist
2 weeks ago
Buffalo, New York, United States The DePaul Group Full timeNutritional Support SpecialistJob OverviewThe DePaul Group is seeking a dedicated Nutritional Support Specialist to join our team. This role is essential in ensuring that all dietary operations are conducted efficiently and effectively. The Nutritional Support Specialist will collaborate closely with the Dietary Director and kitchen staff to maintain high...
-
Repair Services Associate
2 days ago
Buffalo Grove, Illinois, United States Kelly Services Full timeJob DescriptionWe are seeking a skilled Repair Services Associate to join our team at Kelly Services. As a key member of our Light Industrial team, you will be responsible for providing technical support and repair services for a variety of printer equipment.Key Responsibilities:Perform routine maintenance and repairs on printer equipment, including mobile...
-
Pharmacy Support Specialist
7 days ago
Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full timePosition Overview: Roswell Park Comprehensive Cancer Center is looking for a dedicated Pharmacy Support Specialist or Pharmaceutical Services Technician II to join our Pharmacy department. The Pharmacy Support Specialist plays a crucial role in assisting a licensed pharmacist by preparing, packaging, labeling, and dispensing both hazardous and...
-
Peer Support Specialist
3 months ago
Buffalo, United States Venture Forthe Full timeJob DescriptionJob DescriptionDescription: Venture Forthe is a leading health care agency in Western New York that operates on the fundamental premise that every individual has the right to make their own choices; we advocate for the needs and goals of our clients. The clinical department at Venture Forthe focuses on HCBS (Home and Community Based...
-
Pharmacy Support Specialist
7 days ago
Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full timePosition Overview: Roswell Park Comprehensive Cancer Center is looking for a dedicated Pharmacy Support Specialist or Pharmaceutical Services Technician II to join our Pharmacy department. The Pharmacy Support Specialist plays a crucial role in assisting a licensed pharmacist by preparing, packaging, labeling, and dispensing both hazardous and...
-
Pharmacy Support Specialist
2 weeks ago
Buffalo, New York, United States Roswell Park Comprehensive Cancer Center Full timePosition Overview: Roswell Park Comprehensive Cancer Center is looking for a dedicated Pharmacy Support Specialist or Pharmaceutical Services Technician II to join our Pharmacy department. The Pharmacy Support Specialist plays a crucial role in assisting a licensed pharmacist by preparing, packaging, labeling, and dispensing both hazardous and...
-
Senior Tax Research Specialist
3 weeks ago
Buffalo Grove, United States Corporation Service Company Full timeJob DescriptionSenior Tax Research SpecialistUnited StatesMonday to Friday 8:00 am to 5:00 pmBuffalo Grove, IL; Dallas-Fort Worth, TX or Remote We are looking for a hardworking, forward- thinking individual that has practical experience in business entity income tax compliance and/or programming. This individual will be very interested in transferring that...
-
Senior Tax Research Specialist
2 weeks ago
Buffalo Grove, United States Corporation Service Company Full timeJob DescriptionSenior Tax Research SpecialistUnited StatesMonday to Friday 8:00 am to 5:00 pmBuffalo Grove, IL; Dallas-Fort Worth, TX or Remote We are looking for a hardworking, forward- thinking individual that has practical experience in business entity income tax compliance and/or programming. This individual will be very interested in transferring that...
-
Technical Support Specialist
2 weeks ago
Buffalo, New York, United States Worldwide TechServices Full timeThe Technical Support Specialist plays a crucial role in delivering technical assistance and repair solutions for a range of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The specialist will also engage in IMAC (Install, Move, Add, Change)...
-
Technical Support Specialist
2 weeks ago
Buffalo, New York, United States Worldwide TechServices Full timeThe Technical Support Specialist plays a crucial role in delivering technical assistance and repair solutions for a variety of technology products utilized in user environments. This position involves diagnosing and fixing issues related to computers, laptops, tablets, and printers. The specialist will also engage in IMAC (Install, Move, Add, Change)...
-
Care Support Specialist
4 weeks ago
Buffalo, United States CINQCARE Full timeJob DescriptionJob DescriptionAbout CINQCARECINQCARE is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to Black and Brown communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in,...
-
Caregiver and Support Specialist
7 days ago
Buffalo, Minnesota, United States Great Lakes Mgmt Co Full timeJob DescriptionAbout Great Lakes Management Company:Great Lakes Management Company (GLM) is a dynamic and growing organization with exciting opportunities for those who are passionate about serving people and making a positive difference in the lives of others. At GLM, we are driven by our mission and core values, and we are always looking for talented...
-
Classroom Support Specialist
2 weeks ago
Buffalo, New York, United States Buffalo Public Schools Full timePosition Title: Classroom Support SpecialistDepartment: Educational Support ServicesType: Support StaffOverview:The Buffalo Public Schools is seeking dedicated individuals to assist in the educational environment as Classroom Support Specialists. This role is essential in fostering a positive learning atmosphere for students.Key Responsibilities:Support...
-
IT Support Specialist
2 weeks ago
Buffalo, New York, United States Prizm Document & Technology Solutions Full timePosition OverviewWe are seeking a knowledgeable IT support specialist to deliver exceptional assistance to our organization. Your role will be crucial in ensuring that all technical challenges are addressed promptly, enabling seamless operations.This position is ideal for a proactive problem-solver who enjoys assisting others and is committed to delivering...