Onsite Customer Service Representative/Inside Sales
2 months ago
Job Summary
The Customer Service/Inside Sales Representative makes and receives calls for commercial and consumer program accounts and promotes company product sales to customers and community organizations. This position will also be responsible for processing quotes and sales for existing customers. This position reports to the Sales Manager, Retail Division and has no direct reports.
Key Job Responsibilities:
Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
Make outgoing calls to support the sales team in developing new clients and closing sales while considering available discounts, special pricing, and shipping costs.
Make a minimum of 40 outbound calls per day increasing as they become proficient in this position.
Receive, price, and enter in the computer customer orders, returns, and exchanges.
Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
Generate quotes based on customer’s needs.
Perform data entry regarding client records within CRM programs.
Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.
Occasionally assist retail counter with sales where support is needed.
Must be available to perform occasional work during evenings and/or weekends for trade shows or special events.
· Other duties as assigned by supervisor.
Key Performance Measurements:
· A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
· Demonstrates complex scheduling ability, resulting in a high degree of technician efficiency.
· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
· Other key performance indicators as assigned.
Requirements
High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Ability to be successful in high throughput environment.
Willingness to work occasional overtime.
*This job description is subject to change at any time.
#J-18808-Ljbffr
-
Inside Sales Representative
2 weeks ago
Washington, United States teamworkonline Full timeSummary: Reporting to Manager, Inside Sales, the Inside Sales Representative participates in a sales development program geared to prepare entry-level candidates for a career within the sports sales industry. The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive...
-
Inside Sales Representative
4 weeks ago
Washington, United States teamworkonline Full timeSummary: Reporting to Manager, Inside Sales, the Inside Sales Representative participates in a sales development program geared to prepare entry-level candidates for a career within the sports sales industry. The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive...
-
Inside Sales Representative
4 weeks ago
Washington, Washington, D.C., United States teamworkonline Full timeSummary:Reporting to Manager, Inside Sales, the Inside Sales Representative participates in a sales development program geared to prepare entry-level candidates for a career within the sports sales industry.The Washington Nationals are seeking motivated and driven individuals to join the Nationals Inside Sales Department. These individuals will receive...
-
Inside Sales Representative
2 months ago
Washington, United States Venturi Supply Full timeJob DescriptionJob DescriptionDescription:Come join our growing family! Industrial & Construction Enterprises, Inc. is part of one of the largest and fastest growing independent value-added PVF (pipes, values, and fitting) distribution businesses in the United States with over 1 million sf of warehouse space, 6000+ customers and 40+ locations nationwide. We...
-
Inside Sales Representative
3 weeks ago
Washington, United States BOOKMYGETAWAYS Full timeJob DescriptionJob DescriptionYou must live with in 60 miles of the DC area to apply for this position. BOOKMYGETAWAYS is looking for a dynamic Inside Sales Representative to join our team. As a leading travel agency, we strive to provide our clients with exceptional service and unforgettable travel experiences. In this role, you will be responsible for...
-
Inside Sales Representative
4 weeks ago
Washington, United States BOOKMYGETAWAYS Full timeJob DescriptionJob DescriptionYou must live with in 60 miles of the DC area to apply for this position. BOOKMYGETAWAYS is looking for a dynamic Inside Sales Representative to join our team. As a leading travel agency, we strive to provide our clients with exceptional service and unforgettable travel experiences. In this role, you will be responsible for...
-
Inside Sales/Customer Service
1 month ago
Washington, United States Majorflexmat Full timeTerritory Supported and TMs: Covering Alaska, Washington, Oregon, Utah. TMs are Mark Roppo, Nick Sabota, and John Duke. Erin, an Inside Sales/Customer Service professional, joined Major in 2013. She entered the industry completely fresh 10 years ago, starting as a temp covering the front desk and worked her way up. Outside of work, Erin enjoys reading,...
-
Advanced Inside Sales Representative
3 months ago
Washington, United States C T Corporation System (DE) Full timeWolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do...
-
Inside Sales Representative
2 months ago
Washington Court House, United States Carter Lumber Full timeJob DescriptionJob DescriptionDo you have a positive attitude? Are you a people-person? Do you enjoy sales? This Inside Sales Rep (ISR) opportunity is for you! You will have the chance to become the face of the store and the person customers rely on when they stop in. Friendly customer service is key. Our customers can buy a 2x4 anywhere – they come...
-
Inside Sales Executive
1 week ago
Washington, United States Jobot Full timeRemote OpportunityThis position is hosted by Jobot.About Us:We are looking for a dedicated and driven Permanent Inside Sales Representative to become a vital part of our innovative team in the engineering sector. The successful candidate will possess a solid background in inside sales, particularly within the IT domain. This is a full-time role offering a...
-
Customer Relations Representative
4 months ago
Washington, United States Divergent Drive Inc Full timeJob DescriptionJob DescriptionDivergent Drive is one of the most successful and innovative inside sales providers in the DC/MD/VA area. Our customer-friendly approach and innovative clientele is the best solution for our customers. We are looking for someone with an amazing work ethic, a super positive attitude, and a great student mentality. We are also...
-
Customer Sales Representative
3 months ago
Washington, United States Agon Inc Full timeJob DescriptionJob DescriptionCustomer Sales Representative CSRDuties for our Customer Sales Representative:Provides friendly and efficient services to customersPerforms all duties to maximize the customer's experienceHas substantial knowledge of our products and servicesIs strategic when closing a saleKeep track of all sales numbers through...
-
Customer Sales Representative
3 months ago
Washington, United States Agon Inc Full timeJob DescriptionJob DescriptionCustomer Sales Representative CSRDuties for our Customer Sales Representative:Provides friendly and efficient services to customersPerforms all duties to maximize the customer's experienceHas substantial knowledge of our products and servicesIs strategic when closing a saleKeep track of all sales numbers through...
-
Private Client Adviser
3 months ago
Washington, United States Fisher Investments Full timeCalling all financial professionals looking for a role 100% focused on sales! As a Private Client Adviser - Inside Sales, you will engage over the phone with high-net-worth individuals throughout Canada who have expressed interest in Fisher Investments. Take advantage of our well-defined promotion opportunities where qualified leads are provided and there is...
-
Customer Service Representative
3 weeks ago
Washington, United States LMI Aerospace Full timeWe are currently seeking a Customer Service Representative (CSR). The CSR Serves as the point of contact with external customers. This position processes sales orders, resolves customer requests, questions and complaints, and maintains positive relat Customer Service, Customer Service Representative, Representative, Delivery, Retail, Manufacturing
-
Inside Counter Sales
2 months ago
Washington, United States Daikin Group Full timeThermal Supply is a Daikin Comfort Technology company in the Pacific Northwest. Thermal Supply is a wholesaler of heating, air conditioning equipment parts, refrigeration, and supplies. We have 23 locations in the PNW. This position is located in Ferndale, WA. The Inside Counter Sales responds to customer inquiries or complaints via the phone or in person at...
-
Senior Vice President of Facility Sales
1 week ago
Washington, United States Allegiance Industries Inc Full timeJob OverviewLocation: Washington, DCShift: 1stPosition SummaryAllegiance Industries Inc. is a leading provider of facility services based in Columbia, SC, and is currently seeking a dynamic and results-oriented Senior Vice President of Facility Sales to enhance our presence in the Northeastern markets.In this role, you will collaborate with a dedicated...
-
Sales Representative
1 day ago
Washington, United States Sage Full timeAbout the RoleSage is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for driving market share growth and usage of Sage digital and print course materials in key disciplines.Key ResponsibilitiesHunt for new business opportunities to increase market share.Conduct...
-
Sales Representative
19 hours ago
Washington, United States Sage Full timeAbout the RoleSage is seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for driving market share growth and usage of Sage digital and print course materials in key disciplines.Key ResponsibilitiesHunt for new business opportunities to increase market share.Conduct...
-
Customer Service Representative
3 weeks ago
Washington, United States VP Executives Full time $42,500 - $53,000Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at VP Executives. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...
