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Onsite Customer Service Representative/Inside Sales
2 months ago
Job Summary
The Customer Service/Inside Sales Representative makes and receives calls for commercial and consumer program accounts and promotes company product sales to customers and community organizations. This position will also be responsible for processing quotes and sales for existing customers. This position reports to the Sales Manager, Retail Division and has no direct reports.
Key Job Responsibilities:
Provide excellent customer service by addressing all questions or concerns regarding accounts, products, and services.
Answer incoming calls from customers, vendors, and the general public and provide requested information in a professional and friendly manner.
Make outgoing calls to support the sales team in developing new clients and closing sales while considering available discounts, special pricing, and shipping costs.
Make a minimum of 40 outbound calls per day increasing as they become proficient in this position.
Receive, price, and enter in the computer customer orders, returns, and exchanges.
Notify customers of availability, shipping dates, and associated delivery fees of products, services, and replacement parts.
Generate quotes based on customer’s needs.
Perform data entry regarding client records within CRM programs.
Communicate understanding of all products, technology, and industry, including any upcoming product or service offerings.
Occasionally assist retail counter with sales where support is needed.
Must be available to perform occasional work during evenings and/or weekends for trade shows or special events.
· Other duties as assigned by supervisor.
Key Performance Measurements:
· A score card that reflects team performance in areas such as safety, efficiency, work order completion, customer satisfaction, and issue resolution.
· Demonstrates complex scheduling ability, resulting in a high degree of technician efficiency.
· Management observation regarding attitude, diligence, team contributions, and willingness & ability to learn new skills and information.
· Other key performance indicators as assigned.
Requirements
High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or very strong equivalent experience.
Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus.
Strong communication, problem solving, and analytical skills.
Ability to organize his/her own work and work independently, with limited supervision.
Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
Ability to work collaboratively with other departments toward the greater good of the organization.
Ability to adapt to a fast-changing environment.
Ability to be successful in high throughput environment.
Willingness to work occasional overtime.
*This job description is subject to change at any time.
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