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Customer Service Representative

3 months ago

Birmingham, United States Altec Industries Full time

Why Join Altec?

Altec is an industry leader, providing equipment to electric utility, telecommunications, tree care, construction, and light and signs markets. We help customers dig deeper and reach higher Altecs auction subsidiary, JJ Kane, extends the lifecycle of critical equipment that allows new marketssmall businesses and local individualsto continue using products. This is great for the environment and for communities. Altecs JJ Kane auction associates are the best in the business.

A nationwide growth strategy continues, opening a position for a customer service representative. This position will allow you to combine your people skills with your ability to make decisions and solve problems.

If you are seeking a culture of innovation and inclusivity,

Where your strong administrative, interpersonal, organization and communication skills can shine,

And if you are ready to join a nationwide team with dozens of auction lots across the country,

Where continued growth can result in a long-term career position,

Then we want to meet you

JJ Kane auctions all types of used equipment including: bucket trucks, digger derricks, construction equipment, back hoes, skid steers, mini excavators, tractor crawlers, dozers, fleet cars and more Altec, family-owned since 1929, has the reach and resources of a large organization with the heart of a local firm. More than just building equipment, we also build relationships. Altec products and services can be found across the U.S. and in over 100 countries around the world. Safety is a primary responsibility in everything we do as is support of the Altec Company Values: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development Teamwork

This position will be located in our Birmingham, AL corporate office.

Major Responsibilities May Include:

Interacts directly with customers in a professional manner;

Handles timed auction payouts, interacting with consignors

Title processing

Authorizes purchase orders for Service Centers and other Suppliers

Handles AP review for timed auction invoices

Review photos from Service Centers and third-party holding yards

Audit items in AIM to funnel to correct workflow status

Work with Managers to: Create and maintain streamline processes to record lot issues from buyers for review

Create and maintain database to track lot issues after the sale to improve quality

Create and maintain database to track refund issues

Participates in RCI events as requested

Demonstrates consistent progress towards proficiency in areas of training (defined by training objectives document)

Attends classroom and online training sessions to enhance skills and build knowledge

All other duties as assigned

Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Education, Experience and Skills Required:

High School Diploma or GED required

Bachelors Degree preferred

Bilingual - English/Spanish a bonus

A minimum of three years of experience in customer service, sales or marketing

Bachelors Degree will be considered in lieu of 2 years of experience

Title experience preferred

PC Skills using spreadsheets, word processing, and other office management applications required

Excellent written and verbal communication skills

Must be able to work independently to manage their time and tasks

Mechanical aptitude, product or industry knowledge preferred

Must demonstrate the ability to multi-task, prioritize and meet deadlines while producing quality work

Demonstrated Customer and People Skills

Must be able to work in a team environment

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altecs benefits package are listed below.

Learn more by visiting Compensation & Benefits Altec Inc Medical, Dental, and Vision Health Care Plans

Retirement Savings Plan Traditional 401(k) or Roth 401(k)

Tuition Reimbursement Program

Company Holidays, Paid Vacation, and Vacation Purchase

Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)

Personal and Professional Learning/Development Opportunities

Plus more

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.