Customer Relations
1 week ago
CarMax, the way your career should be ABOUT THIS JOB The Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts. The Coordinator II completes research & partnership with Home Office teams and store management teams in the resolution of customer concerns, including such Home Office teams as: Executive Offices, Legal, Public Relations, Operational Teams, Risk, Asset Protection, Brand and Accounting. With minimal guidance, the position analyzes, executes, and lead through the appropriate Iconic Issue Resolution strategy. This position has responsibility to formulate, affect, interpret, and/or implement empowerment practices and exercises discretion and independent judgment in determining the best course of action with respect to Customer Relations strategies with a high-level of influence. In addition, the position requires in-depth communication of sensitive, complex information, both written and verbal, with key stakeholders. This associate must be a strong courageous leader with an open mind and a demonstrated ability to lead, influence, and mentor fellow associates and partners. ESSENTIAL RESPONSIBILITIES Deliver exceptional customer service to CarMax customers communicating via telephone, social media, and written documentation. Perform responsibilities of the Iconic Issue Resolution Process to include prioritizing a genuine connection with a customer by showing you care, and using discovery questions to fully understand a customer’s situation Honor CarMax customers’ time by prioritizing availability to respond to customer inquiries. Serve as a CarMax brand ambassador and customer advocate by navigating escalated customer experiences with the goal of creating and rebuilding iconic customer experiences Provide an unrivaled customer service experience and meet CarMax quality expectations via a seamless transition with the right next step for their experience. This will include partnership with different CarMax departments and associates, or by documenting concerns to collaborate on a resolution Serve customers as a trusted resource by delivering a confident recommendation that meets their needs Seamlessly communicate across CarMax teams to include Executive leaders, Legal, Public Relations, Brand, Accounting on consistent customer situations where appropriate Create and maintain case management system with detailed notes and recommendations on next steps for every customer Review and Analyze all cases and associate performance reports to identify areas of personal growth and improvement to meet quality expectations Serve as a mentor providing guidance on resolution to day-to-day questions, influencing resolutions to difficult customer situations, and executing creative solutions. On call as needed for ad-hoc, event-based support, to respond to positive & negative Customer activity on social media or any other contact type. Support the business as needed during operational hours Understand and adhere to company policies and procedures QUALIFICATIONS AND REQUIREMENTS The individual who is selected for this role will exude the four pillars of CarMax’s Values; Do the Right Thing, Put People First, Win Together, and Go for Greatness. The candidate must demonstrate exceptional customer service and decision making in their ongoing case resolution, partnerships, and risk assessment to deliver in the best interest of our customers and CarMax. They will be required to work collaboratively & independently to resolve Iconic Issue Resolution, which can be complex. Prerequisites: Bachelor’s degree preferred or equivalent work experience. 2+ years of Customer Service experience, preferred; specifically, direct customer interaction with a customer centric approach Work a flexible schedule to include nights, weekends, and holidays Qualifications and Requirements: Ability to solve problems at the root cause and develop innovative solutions Ability to use own experience to train, develop and mentor other associates Ability to motivate others, including gaining buy-in to do the right thing for CarMax Ability to build and maintain strong relationships with coworkers, leaders and customers Ability to provide “win-win” solutions while resolving customer service issues in a positive and professional manner Ability to manage complex tasks in a changing environment, in a professional, responsive manner Ability to communicate complex messages both written and verbally to a wide variety of audiences Ability to complete objectives in a timely manner while balancing time, multi-tasking and interruptions Proven self-starter capable of delivering exceptional results focus, problem solving skills and attention to detail with minimal guidance or instruction Good judgment in selecting methods and techniques for obtaining solutions Ability to use functional knowledge while serving as a resource for internal customers, field management teams & external customers Basic understanding of social media channels and communities Navigate and empathize during stressful interactions with Customers Ability to meet and adhere to CarMax policies, including but not limited to Attendance Policy, Flexible Work Policy and Acceptable Use Policy. ABOUT CARMAX CarMax disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Customer Relations Trainee
2 weeks ago
Richmond, United States A&H Management Full time $38,000 - $50,000Job DescriptionJob DescriptionDo you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you!A&H Management is a top-rated sales and marketing agency in the Richmond area. We take pride in representing top global brands in telecommunications, renewable...
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Customer Relations Associate
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Richmond, Virginia, United States City of Richmond VA Full timePosition OverviewThe City of Richmond VA is in search of a dedicated individual to fill the role of Customer Service Specialist. This position is integral to our operations, providing essential support and assistance to our community.Key ResponsibilitiesDeliver front-line customer service to residents and visitors.Assist citizens with inquiries and provide...
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Customer Relations Specialist
4 days ago
Richmond, Virginia, United States CarMax Full timeAbout This Role:The Customer Relations Analyst at CarMax is responsible for providing professional responses and resolutions to customer inquiries. This role requires strong communication and problem-solving skills to ensure customer satisfaction.Key Responsibilities:Respond to customer inquiries in a timely and professional mannerResolve customer complaints...
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Analyst, Customer Relations
1 week ago
richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Analyst is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The CR...
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Analyst, Customer Relations
1 week ago
richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Analyst is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The CR...
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Analyst, Customer Relations
1 week ago
Richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Analyst is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The CR...
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Customer Relations Associate
1 week ago
Richmond, Virginia, United States A and H Management Full timeA&H Management is on the lookout for dedicated individuals to join our team as Customer Service Associates. This role is ideal for those with a background in Sales and Customer Service. We aim to expand our team by bringing in 4-5 new associates who will play a vital role in assisting our customers with product and service inquiries while resolving any...
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Customer Relations Specialist
4 days ago
Richmond, Virginia, United States CarMax Full timeAbout This RoleThe Customer Relations Coordinator plays a vital role in ensuring the front desk is covered, providing a professional response and resolution to customer inquiries, and fostering strong relationships with customers.Key ResponsibilitiesProvide exceptional customer service and supportRespond to customer inquiries and resolve issues in a timely...
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Customer Relations Representative
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Richmond, United States The MGN Foundation Full timeWe are seeking career-minded individuals with exceptional people skills for full-time Customer Relations Representative and Customer Relationship Manager Trainee positions. This entry-level role is not within a call center environment. We strongly encourage candidates with experience in restaurants, bars, or retail to apply. Key Responsibilities: Build and...
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Richmond, Virginia, United States Koalafi Full timeSenior Client Support Specialistat KoalafiAbout KoalafiBy integrating innovative technology with an unwavering commitment to customer satisfaction, we are revolutionizing the financing journey for essential purchases across retail locations nationwide.The RoleThe Senior Client Support Specialist is tasked with addressing complaints and escalations that come...
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Customer Relations
2 weeks ago
Richmond, United States CarMax Full time7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! ABOUT THIS JOB The Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports....
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Customer Relations
3 months ago
Richmond, United States CarMax Full time7975 - Richmond CEC - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! **ABOUT THIS JOB** The Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports....
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Customer Relations
1 week ago
richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The...
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Customer Relations
1 week ago
Richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The...
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Customer Relations
1 week ago
Richmond, United States CarMax Full timeCarMax, the way your career should be! ABOUT THIS JOBThe Customer Relations Coordinator II is responsible for being the number one advocate for our customers in our response and resolution to escalated customer contacts and all contact types that Customer Relations supports. This includes high-risk brand impacting concerns and executive response contacts.The...
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Customer Relat
3 months ago
Richmond, United States CHT USA Inc. Full timeJob DescriptionJob DescriptionPOSITION OVERVIEWThe Customer Relationship and Order Management Specialist I role is responsible for interacting with customers to provide and process information in response to inquiries, concerns, order placement and requests about products. Responsible for acting as a liaison between external customers and internal...
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Customer Relat
2 months ago
Richmond, United States CHT USA Inc. Full timeJob DescriptionJob DescriptionPOSITION OVERVIEWThe Customer Relationship and Order Management Specialist I role is responsible for interacting with customers to provide and process information in response to inquiries, concerns, order placement and requests about products. Responsible for acting as a liaison between external customers and internal...
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Customer Relations Representative
4 months ago
Richmond, United States Michael Kerr - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Relations Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Customer Relations Representative
1 month ago
Richmond, United States Forrest Cobb - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.We have been servicing the...
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Customer Relations Representative
2 months ago
Richmond, United States Tom Pearson - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Tom Pearson - State Farm Agent is seeking an organized and efficient specialist to fulfill our agency goal of growing market share in Richmond, VA. Part of the...
