Customer Relat

2 months ago


Richmond, United States CHT USA Inc. Full time
Job DescriptionJob Description

POSITION OVERVIEW

The Customer Relationship and Order Management Specialist I role is responsible for interacting with customers to provide and process information in response to inquiries, concerns, order placement and requests about products. Responsible for acting as a liaison between external customers and internal customers.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Direct contact with customers by telephone, electronically and face to face

• Respond promptly to customer inquiries

• Work internally to facilitate customer’s request

• Work with various departments to ensure product is available to ship on time to the customer’s request. Provide delivery information to customer as requested

• Set up new customer accounts in ERP system

• Process orders, forms, applications and requests

• Organize workflow to meet customer timeframe

• Maintain customer database in ERP system

• Answer phones and respond to customer requests via phone, email, and fax in a timely manner

• Follow polices and standard operating procedures

• All other duties, as assigned

EDUCATION, TRAINING AND EXPERIENCE REQUIREMENTS

Education & Experience

o High School diploma or GED

o 1-3 years of similar customer service related experience (preferred)

o ERP experience (preferred)

Knowledge & Skills

o Capable of working independently to manage day-to-day tasks

o Advanced user type understanding of the Microsoft Office 365 & Suites: Excel, Word, PowerPoint, Outlook

o Familiarity with an ERP solution (i.e. SAP, Sage, Microsoft Dynamics ERP, etc.)

o Creativity in approaching complex challenges and problems

PERSONAL ATTRIBUTES

o Ability to work effectively with team members who come from a broad spectrum of disciplines and communication styles

o Strong interpersonal and leadership skills; written and oral communication

o Ability to handle a multitude of different situations; sometimes simultaneously

o Strong organizational and time-management skills, including ability to handle multiple tasks simultaneously

o Humble and willing to seek knowledge without hesitation



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