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Customer Relations Specialist

2 months ago

Richmond, Virginia, United States CarMax Full time

About This Role:

The Customer Relations Analyst at CarMax is responsible for providing professional responses and resolutions to customer inquiries. This role requires strong communication and problem-solving skills to ensure customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient manner
  • Collaborate with internal teams to resolve customer issues
  • Provide excellent customer service to ensure customer satisfaction

Requirements:

  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Excellent customer service skills
  • Ability to work collaboratively with internal teams

About CarMax:

CarMax is a leading retailer of used cars, offering a wide selection of vehicles and a customer-centric approach to car buying. We are committed to providing an exceptional customer experience and are seeking a skilled Customer Relations Analyst to join our team.