Road Call Center Agent

4 weeks ago


Houston, United States THE KENAN ADVANTAGE GROUP Full time
Job Details

Job Location
20195 Houston TX - Houston, TX

Position Type
Fleet

Travel Percentage
None

Job Shift
10hr

Job Category
NA

Description

KAG is North America's largest tank truck transporter and logistics provider, delivering energy commodities, specialty products, merchant gases and food products across the United States, Canada and Mexico.

At KAG, it's our people who make it possible to achieve our company goal as One Team Driven to Make a Difference With expert knowledge, supportive leadership and most importantly, a strong belief in our company culture, our KAG team exemplifies the passion, pride and entrepreneurial spirit of KAG to help us reach our goal every day.

We want you to have a career with the rewarding professional and community experiences you desire, in a place that feels like home. If you are seeking an opportunity to join a talented team of dedicated professionals in a company that keeps North America moving, we invite you to apply

Hours: Rotating 10-hour 2nd (11:30am to 10pm) and 3rd shifts (9:30pm to 8am) with alternating days off

Pay: $17.45 to $20.87 depending on experience

Position Summary

Communicates with all necessary parties to resolve breakdown issues, while ensuring drivers' safety. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Ensures both the driver and equipment are safely removed from the road, and determines if the maintenance facilities in the area are qualified to handle breakdown issues.

•Assists drivers over the phone and via other communication devices with technical questions pertaining to the breakdown or damage of equipment.

•Obtains estimates for repairs, verifies any applicable warranties, and authorizes charges within approved limits.

•Examines locations of maintenance facilities to determine which would be closest to the site of the breakdown.

•Outstanding customer service and follow-up skills.

•Receives and carries out instructions.

•Maintains regular and predictable attendance.

Qualifications

Knowledge, skills, and abilities:

•Communicates effectively.

•Exhibits ability to read, write, talk, and hear; add, subtract, multiply, and divide; and lift and/or move up to 25 pounds as required.

•Uses computers and software programs proficiently.

•Mechanical experience a plus

Education and/or experience:

High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience.

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:
  1. Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
  2. Provide constructive guidance to other employees and representatives of third parties.
  3. Contribute to providing the highest quality of products and services to customers.

#NDLP

  • Houston, United States Randstad North America, Inc. Full time

    Are you fluent in both English and Spanish, and ready to make a real impact? Randstad is working with a respected law firm looking for someone just like you to join our Houston-based call center team! With the potential to transition into a permanent Call Center, English, Spanish, Bilingual, Agent, Education, Staffing


  • Houston, United States METRO Full time

    Basic Function The Call Center Call Quality Analyst is responsible for monitoring and evaluating call center agent performance to ensure adherence to company standards. Listen to recorded calls, analyzing interactions, identifying areas for improvement, and providing feedback to agents and supervisors. Performs duties in a safe, efficient manner and in...


  • Houston, United States Fred Haas Companies Full time

    Service Call Center Agent - Service Department Our Dealership is seeking a full time business development agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker. Call center or previous...

  • Call Center Rep.

    2 months ago


    Houston, United States Archer Systems, LLC Full time

    Position Summary: We are seeking friendly, attentive, and dedicated Call Center Agents to join our expanding team! In this role, you will manage both inbound and outbound calls, addressing customer inquiries, responding to concerns, and providing accurate information and timely solutions. The ideal candidates will possess an outgoing and positive demeanor, a...


  • Houston, United States Randstad Full time

    Are you fluent in both English and Spanish, and ready to make a real impact? Randstad is working with a respected law firm looking for someone just like you to join our Houston-based call center team! With the potential to transition into a permanent role after a successful 90-day evaluation, this opportunity is ideal for those who thrive in high-volume,...


  • Houston, Texas, United States Employment & Training Centers Inc Full time

    Call Center Supervisor Job DescriptionOverviewThe Call Center Supervisor is responsible for overseeing the daily activities of the call center team, ensuring that all team members are meeting their performance goals and providing exceptional customer service.ResponsibilitiesSupervise and monitor the work of call center agents to ensure quality and...


  • Houston, Texas, United States Eco-Life Employment Group Full time

    Job SummaryThe Senior Call Center Manager is responsible for overseeing the daily operations and activities of the call centers. This role requires a high level of managerial work, including formulating policies and procedures, overseeing process effectiveness, and ensuring customer service quality levels meet established agency standards.Key...


  • Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys...


  • Houston, United States HJ Staffing Full time

    About the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our client's company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In...


  • Houston, United States County of Harris Texas Full time

    Duties and Responsibilities:To answer calls in the call center in a timely and quality manner. To provide appropriate information and instruction as to the various resources available to meet the needs of our customers. Forward calls as needed to the Call Center, Representative, Skills, Microsoft, Technology, Application

  • Call Center CSR

    5 months ago


    Houston, United States Global Channel Management Full time

    About the job Call Center CSR Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have manufacturing experience. Fast pasted...


  • Houston, United States Employment & Training Centers, Inc. Full time

    Call Center Supervisor (8 Openings)Job Type: Full-timePay: $25.00 - $26.00 per hourBenefits:Health insurance Experience:Microsoft Office: 3 years (Preferred)Supervising: 1 year (Required)Call center: 3 years (Required) Ability to Commute: Houston, TX (Required) Work Location: In personWork location: John F Kennedy Blvd, Houston TX 77032This is a full time...


  • houston, United States Employment & Training Centers, Inc. Full time

    Call Center Supervisor (8 Openings)Job Type: Full-timePay: $25.00 - $26.00 per hourBenefits:Health insurance Experience:Microsoft Office: 3 years (Preferred)Supervising: 1 year (Required)Call center: 3 years (Required) Ability to Commute: Houston, TX (Required) Work Location: In personWork location: John F Kennedy Blvd, Houston TX 77032This is a full time...


  • Houston, United States Employment & Training Centers, Inc. Full time

    Call Center Supervisor (8 Openings)Job Type: Full-timePay: $25.00 - $26.00 per hourBenefits:Health insurance Experience:Microsoft Office: 3 years (Preferred)Supervising: 1 year (Required)Call center: 3 years (Required) Ability to Commute: Houston, TX (Required) Work Location: In personWork location: John F Kennedy Blvd, Houston TX 77032This is a full time...


  • Houston, United States The LaSalle Group Full time

    Are you looking for an opportunity to grow professionally and make a direct impact on a growing company? LaSalle Network is currently working with a growing client who is seeking Call Center Representatives in Dallas, TX! Their training program allows you to have direct access to upper management and really sets you up for success! This Client Support...


  • Houston, United States Xponential Fitness LLC Full time

    Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey. COMP & BENEFITS:Health Benefits. Employee Assistance Program. Complimentary membership to Stretch. Lab & Call Center, Representative, Technology, Instructor

  • Call Center Specialist

    2 months ago


    Houston, United States County of Harris Texas Full time

    - This is a grant-funded position with an anticipated end date of June 30, 2025 - - - If youre looking to be a part of a collaborative environment where your skills can make an impact, explore our current opportunities in creating a better future fo Call Center, Call Center Specialist, Public Health, Specialist, Healthcare


  • Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARY - Candidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great Call Center, Representative, Business Operations, Customer Service, Staffing, Retail


  • Houston, United States Signeekwave Architecture Studio Full time

    About us: Welcome to Signeekwave: Where Vision Meets Reality At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented...


  • houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...