Current jobs related to Call Center Supervisor - Houston - Employment & Training Centers, Inc.

  • Call Center Agent

    4 days ago

    Houston, Texas, United States Five Star Call Centers Full time

    Five Star Call Centers is seeking a skilled Call Center Agent to join our team. As a Bilingual Customer Service Representative, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner.This is a full-time position that requires working a variety of shifts, including evenings and weekends. You must be...

  • Call Center Respresentative

    7 months ago

    Houston, United States AtWork Group Full time

    AtWork is one of the largest and fastest-growing recruiting companies in the US, with almost 100 locations across the country. With over 30 years of experience, we offer a full range of award-winning services, from temporary to direct-hire recruitment.?? Overview: We are seeking a skilled and enthusiastic Call Center Representative to join our team. The...

  • Call Center Rep.

    3 months ago

    Houston, United States Archer Systems, LLC Full time

    Position Summary: We are seeking friendly, attentive, and dedicated Call Center Agents to join our expanding team! In this role, you will manage both inbound and outbound calls, addressing customer inquiries, responding to concerns, and providing accurate information and timely solutions. The ideal candidates will possess an outgoing and positive demeanor, a...

  • Bilingual Call Center Specialist

    1 week ago

    Houston, Texas, United States America Family Law Center Full time

    About the RoleWe are looking for a Bilingual Call Center Specialist to work in our Houston Office. This position involves answering incoming calls, setting sales appointments, and referring clients to other services.You will be part of a fun and dynamic team working in a highly computerized office setting. The ideal candidate will be bilingual in...

  • Call Center CSR

    6 months ago

    Houston, United States Global Channel Management Full time

    About the job Call Center CSR Call Center CSR needs manufacturing experience Call Center CSR requires: Must have: SAP/ QP1 experience Background in call center environment, and managing account from the customer via email, phone, and emails. Must be willing to work and ready to engage with the team Must have manufacturing experience. Fast pasted...

  • Call Center Representative

    2 weeks ago

    Houston, Texas, United States Texas Pride Disposal Solutions LLC Full time

    Job Title: Call Center RepresentativeAbout Us: At Texas Pride Disposal Solutions LLC, we're committed to providing exceptional customer service and support to our clients. We're seeking a highly skilled Call Center Representative to join our team and help us deliver world-class service to our customers.Job Description: As a Call Center Representative, you'll...

  • Call Center Liaison

    7 days ago

    Houston, Texas, United States Clayton Services Full time

    Job Summary: We are seeking a Call Center Liaison to join our team at Clayton Services. The ideal candidate will have 1-2 years of experience in a customer support or call center role and be bilingual in English and Spanish.Key Responsibilities:Manage large volumes of inbound and outbound callsFollow established scripts when handling various topicsIdentify...

  • Call Center Representative

    4 weeks ago

    Houston, United States Ultimate Staffing Full time

    Exiting opportunity in North Houston, TX! Ultimate Staffing is hiring Call center Representative! Enjoy a suportive work enviorment and growth potential! Class starts January 6th! Call Center, Representative, Retail, Staffing

  • Call Center Representative

    4 months ago

    Houston, United States Xponential Fitness LLC Full time

    Our Call Center Representatives are local to Houston, yet work remotely to service thousands of prospects and members in their wellness journey. COMP & BENEFITS:Health Benefits. Employee Assistance Program. Complimentary membership to Stretch. Lab & Call Center, Representative, Technology, Instructor

  • Call Center Liaison

    1 week ago

    Houston, Texas, United States Clayton Services Full time

    About the RoleBilingual Call Center Representative Job DescriptionThe successful candidate will have experience working in a call center environment and possess strong customer service skills. You will be required to work Monday-Sunday, 9:00 AM - 8:00 PM, and must be able to meet or exceed sales quotas.

  • Call Center Representative

    3 months ago

    Houston, United States Tailored Brands Inc Full time

    Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men's Wearhouse,...

  • Call Center Representative

    5 days ago

    Houston, Texas, United States Asian American Health Coalition Full time

    Asian American Health Coalition is seeking a highly skilled and compassionate Call Center Agent to join our team. As a representative of our organization, you will be the first point of contact for patients and provide exceptional service, ensuring their needs are met promptly and efficiently.Job Summary:Under general supervision, the successful candidate...

  • Home-Based Customer Support Specialist

    2 weeks ago

    Houston, Texas, United States Frontline Call Center Full time

    About Us">Frontline Call Center is dedicated to providing top-notch customer service solutions through our home-based call center model. We strive to build strong relationships with our clients and employees alike, fostering a culture of excellence and teamwork.

  • Call Center Associate

    2 weeks ago

    Houston, Texas, United States LAZ parking Full time

    Work EnvironmentLAZ Parking is committed to providing a positive and supportive work environment. Our team members are encouraged to grow and develop their skills, and we offer opportunities for advancement within the company.ResponsibilitiesThe Call Center Specialist will be responsible for:Answering incoming calls in a timely and professional mannerBeing...

  • Call Center Representative

    4 days ago

    Houston, Texas, United States AtWork Group Full time

    **Job Overview:** As a Call Center Representative at AtWork Group, you will play a critical role in providing exceptional customer service and support to our clients. This is an excellent opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering top-notch customer experiences.**Estimated Salary:** $50,000 -...

  • Call Center Representative

    5 months ago

    Houston, United States Perdue, Brandon, Fielder, Collins and Mott L.L.P. Full time

    Perdue Brandon Fielder Collins & Mott, LLP in Houston TX is seeking to hire enthusiastic full-time Call Center Representatives to resolve delinquent accounts using outstanding communication and customer service skills. The typical work schedule in our Collection Center is Monday - Friday, 8:30 am - 5:00 pm. Are you a high-energy problem-solver who enjoys...

  • Call Center Leadership Position

    7 days ago

    Houston, Texas, United States Decision Information Resources Inc Full time

    Job Title: Assistant Call Center ManagerAt Decision Information Resources Inc, we are committed to delivering exceptional customer service. As an Assistant Call Center Manager, you will be responsible for supporting the Call Center Manager with the day-to-day operations of the center. This includes supervising a team of customer service representatives,...

  • Call Center Representatives

    2 months ago

    houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    2 months ago

    Houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

  • Call Center Representatives

    2 months ago

    houston, United States Ultimate Staffing Full time

    Ultimate Staffing has an urgent hiring need for experienced Call Center Representatives in North Houston. POSITION SUMMARYCandidates must have an outgoing and positive demeanor, be motivated, have an energetic work ethic. Candidates must be great listeners and have a track record of working well with others in a team environment. This is a hybrid position...

Call Center Supervisor

2 months ago

Houston, United States Employment & Training Centers, Inc. Full time

Call Center Supervisor (8 Openings)


Job Type: Full-time

Pay: $25.00 - $26.00 per hour


Benefits:

  • Health insurance

Experience:

  • Microsoft Office: 3 years (Preferred)
  • Supervising: 1 year (Required)
  • Call center: 3 years (Required)

Ability to Commute:

  • Houston, TX (Required)

Work Location: In person

  • Work location: John F Kennedy Blvd, Houston TX 77032


This is a full time position.

  • Training Schedule: Monday- Friday 8 AM - 4:30 PM
  • After training: Monday-Friday: 7:30 AM - 5:30 PM


Overview:

The Call Center Supervisor is responsible for supervising and monitoring the work of assigned staff to ensure goals, objectives, and quality of service are met. This position manages the resolution of escalated calls and inquiries. The CSR Lead prepares and delivers performance reviews, provides ongoing coaching and feedback, approves time off requests, and monitors daily time and attendance. This position collaborates with management and recommends progressive disciplinary actions to be taken in accordance with HCTRA policies and procedures. Ensures inventory and processed transactions align with financial reports and protocols.


Duties & Responsibilities:

  • Supervises and monitors the work of employees to ensure department and section targeted goals, objectives, quality of service, and professionalism are met.
  • Prepares and delivers performance reviews for assigned staff. Ensures detailed constructive feedback is provided immediately on performance, develops action plans and strategies for continuous improvement, and provides ongoing mentoring and support.
  • Manages escalations to include identifying the issue/error, determining the appropriate resolution in accordance with HCTRA policies and procedures, and preparing detailed synopses for all escalations and/or approvals in a timely manner.
  • Collaborates with management in recommending the appropriate action to be taken in accordance with HCTRA's progressive discipline policy to address ongoing performance and conduct issues.
  • Reviews financial reports for the purpose of auditing inventory and processed transactions.
  • Approves time off requests to ensure adequate staffing. Monitors and tracks daily time and attendance to include breaks and lunches.


Qualifications:

  • Strong supervisory skills.
  • Strong customer service skills with expertise in de-escalations and negotiations.
  • Excellent communication (written and verbal) and interpersonal skills.
  • Working knowledge of personal computers and related software, including Microsoft Office.
  • Ability to make sound decisions based on HCTRA policies and procedures with minimal assistance.
  • Ability to work in a team environment and be open to change.
  • Ability to maintain confidentiality.
  • Must understand the call center abbreviations and language.
  • Must be flexible


Physical Demands:

The position mostly requires sitting in an office environment, occasionally some standing, and light lifting, such as three or four reams of paper or books (up to 20 pounds or an equivalent weight) may be required.


Required:

  • High School diploma or G.E.D. equivalent required from an accredited institution.
  • Minimum four years of experience in customer service and call center environment.
  • Minimum three years of experience in collections, banking, and customer service-call center.
  • Minimum one years of call center supervisory experience.
  • Bilingual (Spanish) is a plus but not required
  • Travel to different call center locations in Houston.