Call Center Representative

5 days ago


Houston, United States Signeekwave Architecture Studio Full time
About us:

Welcome to Signeekwave: Where Vision Meets Reality

At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.

About job:

We are seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. In this role, you will be the primary point of contact for our customers, providing them with exceptional service and support while addressing their inquiries and concerns. As a Call Center Representative, you will have the opportunity to work in a dynamic environment where communication skills and problem-solving abilities are paramount

Salary Range: $17.00 - $25.00 per hour

Job: Full time

Location: Houston, TX

Responsibilities:
  • Handle incoming and outgoing customer calls in a professional manner.
  • Provide accurate information regarding products and services to customers.
  • Resolve customer issues and complaints efficiently to ensure satisfaction.
  • Document all interactions with customers in the company's database.
  • Follow up on outstanding inquiries and provide updates to customers.
  • Meet or exceed established performance metrics and targets.
Requirements
  • High school diploma or equivalent; degree in business or relevant field is a plus.
  • Proven experience in a call center or customer service role.
  • Exceptional communication skills, both verbal and written.
  • Strong problem-solving abilities and critical thinking skills.
  • Ability to handle high call volumes while maintaining quality service.
  • Familiarity with CRM systems and practices.
Bonus Points:
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account


Let's create your dream career and make an impact together Apply today.

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