Bilingual (spanish/english) call center agent

4 weeks ago


Houston, United States Randstad Full time

Are you fluent in both English and Spanish, and ready to make a real impact? Randstad is working with a respected law firm looking for someone just like you to join our Houston-based call center team With the potential to transition into a permanent role after a successful 90-day evaluation, this opportunity is ideal for those who thrive in high-volume, client-focused environments.

Why You'll Love This Role

  • Be the Voice of Our Firm: You'll handle incoming calls, answer client questions, process payments, and ensure accurate call documentation
  • Great Work-Life Balance: Consistent Mon-Fri schedule with just one rotating half-day Saturday per month
  • Team Environment: Join a supportive, collaborative team that values your skills and contributions
What We're Looking For
  • Qualifications: High School Diploma or GED required. Full fluency in English and Spanish is essential
  • Experience: Minimum 1 year in a high-volume customer service role (call center experience preferred)
  • People-Person: You enjoy helping others and maintain a friendly, professional tone
  • Detail-Oriented: Accuracy in documentation and data entry is key
If you're ready to bring your skills and customer service experience to a team that values you, apply today and take the next step in your career

salary: $16 - $17 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

  • Handle inbound phone calls to collect outstanding monies
  • Review accounts to identify adjustments, discrepencies, and create resolution requests
  • Escalate debtor disputes


The essential functions of this role include:
working weekends
Skills Spanish (10 years of experience is required) English (10 years of experience is required) Typing Skills (1 year of experience is required) Call Center (1 year of experience is required)
Qualifications Years of experience: 1 year Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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