Sr. Customer Assistance Representative

3 months ago

South Burlington, United States Enterprise Mobility Inc Full time

OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now We are working towards our shared vision to be the world's best and most trusted mobility company. The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Opening available at the following branch location: This position is located at one of our Burlington locations. Our flagship office is located at 1891 Williston Road, Burlington, VT 05403. This is a full time position that pays 18 / hour.We offer: Paid time offEmployee discountRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and developmentThe schedule for this position is:Monday - 7am-6pmTuesday - 7am-6pmWednesday - OFFThursday - 7am-6pmFriday - 7am-6pmSaturday - OFFSunday - OFFResponsibilitiesWe are hiring now for immediate openings. Responsibilities include:Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns, check-ins and exit kiosk transactionsEffectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransQualificationsMust be at least 18 years oldHigh school diploma or GED equivalent requiredMust have two years college experience OR at least two years of customer service experienceMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license. Apart from religious observation, must be able to work the following schedule(s):Monday - 7am-6pmTuesday - 7am-6pmWednesday - OFFThursday - 7am-6pmFriday - 7am-6pmSaturday - OFFSunday - OFF

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