Service Liaison Specialist- Temp
7 months ago
Overview:
The Service Liaison is responsible for resolving our customer mechanical concerns.
Responsibilities:Duties & Responsibilities
- Receive and resolve inquiries from customers regarding vehicle issues and concerns.
- Communicate timelines and expectations with customers throughout service process.
- Review work repair orders and determining financing options with customers.
- Inform customers of financing options for service repairs.
- Process payments and complete financing loan documents.
- Meeting face to face with customers for closing loan documents and payment remittance.
- Perform regular and routine follow ups with customers.
- Set up, monitor, and close rentals with 3rd party vendors and customers.
- Collaborate with service repair centers and warranty operations.
- Receiving and resolving inquiries from customers, and internal department
Qualifications:
Requirements
- Excellent customer service, interpersonal and communication skills, required.
- Experience in customer service and/or automotive industry, preferred.
- Ability to work in an accurate, detail-oriented and highly productive manner.
- Strong organization, decision making, and problem-solving skills.
- Basic knowledge of computer programs.
Education & Experience
- High School Diploma or GED
- 1-2 years of administrative work preferred.
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