Service Liaison Specialist- Temp

7 months ago


Memphis, United States American Car Center LLC Full time

Overview:

The Service Liaison is responsible for resolving our customer mechanical concerns.

Responsibilities:

Duties & Responsibilities

  • Receive and resolve inquiries from customers regarding vehicle issues and concerns.
  • Communicate timelines and expectations with customers throughout service process.
  • Review work repair orders and determining financing options with customers.
  • Inform customers of financing options for service repairs.
  • Process payments and complete financing loan documents.
  • Meeting face to face with customers for closing loan documents and payment remittance.
  • Perform regular and routine follow ups with customers.
  • Set up, monitor, and close rentals with 3rd party vendors and customers.
  • Collaborate with service repair centers and warranty operations.
  • Receiving and resolving inquiries from customers, and internal department


Qualifications:

Requirements

  • Excellent customer service, interpersonal and communication skills, required.
  • Experience in customer service and/or automotive industry, preferred.
  • Ability to work in an accurate, detail-oriented and highly productive manner.
  • Strong organization, decision making, and problem-solving skills.
  • Basic knowledge of computer programs.

Education & Experience

  • High School Diploma or GED
  • 1-2 years of administrative work preferred.

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