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Intake Specialist

1 month ago

Franklin, United States Traditions Health Full time

Intake Specialist - In Office (9am-6pm) page is loaded Intake Specialist - In Office (9am-6pm) Apply locations Nashville, TN time type Full time posted on Posted 30+ Days Ago job requisition id R10334 The Intake Specialist serves as an administrative support in the back office of the organization, as well as support for current Intake Coordinators. The Intake Specialist assists in referral and intake procedures, scheduling, as well as supporting clients, families and referral sources via telephone, e-mail and fax. Building Clinical Excellence Through Empowered Employees What Can Traditions Health Offer ? PHENOMENAL PTO - -Starting Day 1 Competitive Salary Supportive Leadership Career Growth opportunities Training Environment Work/Life Balance MDLive: 24/7/365 access to doctors 401K and HSA with MATCH In-office 9am-6pm Address: 6840 Carothers Pkwy, Franklin, Tennessee 37067 Job Qualifications Education: High school diploma or equivalent Some college, or higher education is preferred License/Certification: Current Driver’s License Reliable transportation and valid auto liability insurance Experience: Home Health and/or Hospice operations or logistics experience is extremely helpful 2 years or more in a healthcare intake or clinical setting, Home Health or Hospice preferred Knowledge and Skills: Must be organized, detail-oriented, and possess effective communication skills. Must be capable of prioritizing and handing multiple tasks of critical importance and function well in an atmosphere of stress. Possess knowledge of medical terminology within Home Health or Hospice Must provide excellent customer service to clients and maintain professionalism. Knowledge of the EMR Home Care Home Base strongly desired. Knowledge of Intake/Referral platforms such as NaviHealth, CarePort, Curaspan, All Scripts etc- preferred. Ability to effectively and clearly communicate with multiple agency staff, while executing daily tasks. Must maintain the privacy and confidentiality of all staff and clients in line with HIPAA standards. Essential Functions: Quickly and accurately process patient referrals for home health or hospice. Communicate with clinical staff regarding referral questions regarding diagnosis, DME or transportation. Communicate with admissions nurses regarding new referrals, scheduling, and post-admission needs. Review and process intake workflow each day, accurately and timely. Follows all procedures as outlined in Standard Operating Procedures (SOP). Works within the policies as defined by Traditions Health. First responders to phones- Ensuring phones are answered andcalls are directed professionally and efficiently to appropriate staffwhile maintaining a pleasant and helpfuldemeanor. Referral Intake- Coordinate and communicate all aspects andprocesses of new admissions, to include DME coordination in atimelymanner. Verifies Insurance benefits and documents in notes section of thepatient’s chart. Additionally, per certify initial insurance coverage;enters patient information regarding authorizations/coverageapproval. Follow-up coordination for all referrals and maintain detailedcomprehensive documentation inEMR Follow-up customer service calls for referrals andpatients Monitor and Schedule visits nursing visits and other discipline visits, asneeded for patient inEMR Process Plan of Care, physician orders and communication notes ina timelymanner Provide effective communication to patient/family, team members,and other health care professionals and maintainsconfidentiality. Provide excellent customer service to patients/family, teammembers and other health careprofessionals Demonstrate commitment, professional growth andcompetency. Provide computer support and dataentry Perform other duties as assigned. Equal Employment Opportunity: Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic. About Us Traditions Health is a rapidly growing, innovative provider in home health care and hospice. It is our mission to promote health and independence in the patients we serve, to attract and retain exceptional healthcare professionals and to conduct our business with compassion and integrity. We believe that our core values of Integrity, Compassion, Patient Satisfaction, Team Attitude, Compliance, Professionalism, and Commitment are the foundation of our success. #J-18808-Ljbffr