Customer Account Specialist

4 weeks ago


Windsor Locks, United States RTX Full time

RTX Corporation Customer Account Specialist (Onsite) Windsor Locks, Connecticut 02: Building 02 Windsor Locks One Hamilton Road, Windsor Locks, CT, 06096 USA Position Role Type: Onsite Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. The Customer Account Specialist is the focal point between customers and internal company functions regarding pricing, scheduling, contract requirements, shipping, and documentation. The ideal candidate will be responsible for processing and administering orders, preparing general correspondence, and coordinating customer service needs while being a contributor to a dynamic team environment, being proactive and results oriented, and possessing communication, analytical, and problem-solving skills. What You Will Do: Management of Repair Purchase Orders from a diverse range of Commercial and/or Military Airline customers. Focus on external and internal customer support. Action daily queue management such as inductions, quoting, turn-time mitigations, customer status reports, assist with on-time delivery metrics and objectives, etc. Participate, engage, and support customer meetings – virtually and/or in-person. Build and maintain customer trust and relations. Our team is dynamic and fast-paced. The ability to adapt to our constantly evolving environment and priorities is essential. This role will provide numerous opportunities that will help build your aerospace and customer relations experience with both commercial and military platforms. Qualifications You Must Have: Typically requires a University Degree and less than 2 years prior relevant experience or in absence of a degree, 6 years of relevant experience. U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status). Qualifications We Prefer: Customer Service experience. SAP experience. Microsoft Word/Excel/PowerPoint. What We Offer: Some of our competitive benefits package includes: Medical, dental, and vision insurance. Three weeks of vacation for newly hired employees. Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution. Student Loan Repayment Program. Life insurance and disability coverage. Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection. Birth, adoption, parental leave benefits. Employee Assistance Plan, including up to 10 free counseling sessions. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. This role is also eligible for the Re-Empower Program, which helps support talented professionals as they rebuild their capabilities and enhance leadership skills. Apply now and be part of the team that’s redefining aerospace, every day. Salary Range: 53,000 USD - 103,000 USD. RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. #J-18808-Ljbffr



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