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Patient Access Representative

4 months ago

Quincy, United States Quincy Medical Group Full time

Overview:

Quincy Medical Group (QMG) has an exciting opportunity for a Patient Access Representative to join our team. QMG is a multi-specialty group practice with more than 155 physicians and providers in West Central Illinois, Southeast Iowa, and Northeast Missouri. QMG has been a recognized leader in healthcare for more than 85 years and we continue to lead the way in transforming healthcare.

Responsibilities:

The Patient Access Representative position is an essential part of the medical group, as this is often the first point of contact for patients and their families. This position is responsible for patient communication, advocacy, satisfaction, and administrative duties.

This is an hourly, non-exempt position. Normal work schedule is Monday through Friday 7:00 a.m. to 4:00 p.m. Work location is in Quincy, IL.

Qualifications:

The ideal candidate demonstrates excellent customer service skills over the phone and in person as this position plays a critical role in making patients feel welcome, comfortable, and valued, which can significantly impact their overall experience and satisfaction with QMG Healthcare Providers. Values and understands the importance of protecting patient information. Proficient computer skills. Enjoys working collaboratively with clinic staff and scheduling important services for patients.

High school diploma or GED required. Some college or previous healthcare customer service experience; or a combination of education and experience preferred. Knowledge of medical terminology preferred.

Discover Your Future at Quincy Medical Group

At Quincy Medical Group, we work to understand what matters most to our employees, and we invest in helping them flourish both personally and professionally. We provide a comprehensive benefits package that includes paid leave options, child care assistance, tuition reimbursement, and paid volunteer and community impact opportunities.

By submitting an application, I attest that I meet the qualifications and am able to perform the essential functions of this position with or without reasonable accommodation.

Quincy Medical Group provides equal employment opportunities.