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Front Desk Concierge

4 months ago

Bethesda, United States Congressional Country Club Full time

If you answered yes to all the questions above, then you should know Congressional Country Club is seeking **Front Desk Concierge.** The Concierge will primarily assist members/guests in all front office-related areas, along with supporting youth events and always providing a world-class experience and service to Members and guests of the Club.

Congressional Country Club is looking for Team Members that believe the impossible is possible. Driven to continuously make a positive impact on the organization and believe that as a team we accomplish more.

Note: CCC is currently following the State of MD Covid Mandates currently in place.

**What will be expected of you:**

* Work with Director of Youth Activities on sleeping room amenity strategy, culture, and services

* Assist Membership over the duration of their stay (service, travel, area attractions, etc.)

* Register Members/guests and assign rooms; comply with special requests whenever possible

* Assists in pre-registration and blocking of rooms for registration

* Check-in rooms into the Jonas Hotel System

* Know room location, types of rooms available, and room rates

* Coordinate room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms

* Processes member/guest check-ins and outs, manage room keys

* Posts and files all charges to Members'/guest accounts

* Answer the phone within the first three rings and always use proper telephone etiquette

* Processes mail, packages, and messages

* Read and initial the pass-on log and bulletin board daily; know of daily activities and meetings taking place in the Club

* Count the bank at the beginning and end of every shift

* Make sure all petty cash is in the cash register or has been accounted for

* Coordinate guestroom maintenance work with the Engineering and Maintenance departments if the manager is not available

* Must be aware of all safety and emergency procedures and accident prevention policies and procedures

* Maintain cleanliness and neatness within the Front Desk area

* Make necessary purchases for all events and work with vendors, entertainment companies, etc. to reserve appropriate items.

* Analyze member data to identify demographic trends of the youth member population.

* Know and understand coat check operations; fill in when necessary/emergencies (see below)

**How we determine your qualifications:**

* Two years' customer service and/ or Hospitality experience, required Front Desk/Rooms, preferred

* College Degree preferred

* Proficient in Microsoft Excel, Word, Outlook, Publisher, Working Proficiency

**Benefits:**

* This is a Part-Time Position

* Complimentary meals

* Complimentary parking

* Health, Dental & Vision Insurance (Available to Full Time and Part Time Team Members)

* FSA

* 401K with match

* Employee Discounts Golf, Tennis, Fitness Apparel/Items

**CCC is an EOE**

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