Front Desk Supervisor

3 weeks ago

Bethesda, United States Crescent Services Full time

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need.We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team at the Bethesdan Hotel, Tapestry Collection by Hilton. We are committed to providing you with:

  • Medical, Dental, Vision plus other voluntary benefits such as Short Term Disability, Health Savings Account, Pet Insurance and more
  • Paid Vacation, Sick and Holidays
  • 401K matching program
  • Hotel discounts at Hilton Hotels globally and Crescent managed properties in North America for you & your family members
  • Onsite Team Member Parking
  • Daily Team Member Meals


As the Front Desk Supervisor, you will be focused on supervising the daily operations of the Front Desk to maximize revenues and profits while ensuring genuine guest service. You will use your expertise to lead the shift as you anticipate and deliver on guest needs, tailoring your approach to meet and exceed the expectation of the guest in front of you. Communication and coordination skills are key as you collaboratively work with the Front Office team and other hotel departments from Housekeeping to Engineering to Food & Beverage to ensure a high-quality experience for all. Hilton experience is a plus, but not required. This position does require previous hotel front desk experience and the ability to effectively learn and use the property management system. Previous supervisor experience is preferred. If you have the spirit of hospitality, are able to keep cool under pressure and like to make people happy, this is a great opportunity to make an impact and to grow with us.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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