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![Attivo Partners](https://media.trabajo.org/img/noimg.jpg)
Director of Operations
2 months ago
Role Overview
The Director of Operations supports the People & Talent and Operations teams by providing excellent customer service and support to Attivo’s employees. The position will manage the client engagement process, help streamline operations, and coordinate all company events. The successful candidates will have a focus on setting goals, developing strategies, and thinking through long-term impacts rather than just executing operational tasks.
Responsibilities
Operational Strategy and Management
Develop, streamline, and implement operational strategies, policies, and procedures
Identify areas for process improvement and implement solutions to enhance efficiency, productivity, and promote a culture of excellence
Conduct system testing on tech stack integrations
Provide executive support for ad hoc projects
Client Engagement Process
Coordinate logistics and systems setup related to new client engagements
Assist with team staffing
Collaboration
Maintain Slack channels, Monday boards, and other internal and client collaboration tools
Facilitate internal meetings, including: All Hands, Water Coolers, Game Nights, Lunch & Learns, Collaboration calls
Administer reward and recognition programs
Event Planning
Own and drive all logistics and budget related to annual retreat
Manage regional gatherings 4x a year, including accommodation, workspace, dining, training sessions, and others
Requirements
Demonstrated ability to lead, motivate, and develop high-performing teams
Strong skills in streamlining operations, problem solving, and team building
Ability to manage up, helping management prioritize
Experience in managing large-scale projects from initiation to completion
Proven ability to identify inefficiencies and drive implementation of process improvements
Familiarity with project management methodologies and tools
Ability to align operational activities with the overall strategic goals of the organization
Experience in implementing technology solutions to improve operational efficiency
Strong tech experience in the following preferred: Monday, Slack, Google Workspace, Dropbox, Lastpass, Rippling, and Bizinta
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent interpersonal skills with good negotiations skills and the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
Excellent time management skills with a proven ability to meet deadlines
Ability to maintain a high level of integrity and confidentiality
Ability to operate with minimal guidance while exhibiting critical thinking
Ability to juggle multiple projects under tight timeline
A customer service focus, and the ability to partner with internal and external stakeholders and partners
Proactive and independent with the ability to take initiative
Ability to be flexible and adapt to learn various software platforms that you may not be familiar with
Education & Experience
Bachelor's degree in Business Management or related field, or equivalent work experience, required
Ten years of experience in operations management, ideally in a fast-paced technology, or professional services environment
Proven track record of developing and implementing operational strategies and processes
Professional Attributes
Professional curiosity and creativity
Passionate desire to learn and to support continuous improvement
Entrepreneurial spirit and passion for startups and early-stage growth companies
Team player with a strong desire to be an active, long-term participant in Attivo’s growth
Must be a problem solver, creative thinker, and resourceful, with the ability to think outside the box, and challenge the status quo
Ability to learn quickly, make an immediate impact, and provide value-added service
Strong ability to connect and build relationships with candidates, firm leadership, & peers
Confidence in professional aptitude and ability to effectively convey skills, knowledge, and qualifications to clients
Salary Range
Attivo offers a competitive base plus bonus, and opportunities for advancement. The starting salary range for the Director of Operations is approximately $125,000 to $150,000 per year plus bonus.
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