Service Manager

4 weeks ago

Des Plaines, United States Mission Filtration Full time

Job Type

Full-time

Description

Filter Services, Inc believes that by helping maintain our customer's filtration systems, we help them protect their most valuable assets: their people, their equipment, and their products. Our filter change-out services provide optimal air quality and return precious time back to our customers that allows them to focus on other important tasks within their facilities.

Filter Services Inc., (FSI) is a leading Master Distributor of filtration-related products, catering to diverse industries. FSI changes over 2200 filters daily at more than 4000 accounts, serving large and small industrial facilities, commercial establishments, contractors, chain accounts, hospitals, and public buildings. FSI prides itself on a distinctive market position, prioritizing individuals with outstanding communication skills and valuing personal growth for superior performance. FSI is rapidly growing and expanded into the Minneapolis, Indianapolis and St. Louis metro areas under the subsidiary, Mission Filtration.

Top performers at FSI-M demonstrate integrity, teamwork, a passion for a remarkable customer experience, and an unwavering commitment to continuous improvement.

SUMMARY

In response to our company's growth and expansion, we are seeking an HVAC Filter Service Manager to oversee the daily operations of our Service Department. The Service Manager will lead teams of field supervisors and technicians, coordinating the installation of HVAC filters for heating and cooling systems within commercial and industrial settings across Illinois, Indiana, Minnesota, and Missouri. With complete accountability for the Service Department, the Service Manager will uphold our commitment to exceptional performance and outstanding customer service, while aligning with our Core Values of Integrity, Teamwork, Continuous Improvement, and Engagement.

RESPONSIBILITIES

  • Work closely with the team to develop comprehensive preventive maintenance plans and efficiency projects
  • Supervise planned maintenance visits to clients, aiming to proactively upkeep HVAC systems, thereby minimizing downtime and mitigating potential issues
  • Collaborate with Account Management and Sales to educate clients on the importance of preventive maintenance and provide recommendations to improve their HVAC systems' longevity and efficiency
  • Lead and guide a team of field supervisors and technicians, providing training and mentoring to enhance their technical skills and knowledge of preventive maintenance procedures
  • Implement a system for tracking preventive maintenance activities, creating detailed reports to demonstrate the effectiveness of preventive measures and identify trends or recurring issues
  • Collaborate with HR to design and roll out a robust safety program that encompasses comprehensive guidelines, procedures and training to prevent workplace injuries and promote employee well-being
  • Ensure compliance with all relevant safety standards and regulations, providing a safe working environment for the team and ensuring adherence to safety protocols during preventive maintenance activities
  • Foster strong relationships with clients, being proactive in addressing concerns and inquiries, and continuously striving to exceed customer expectations in service delivery
  • Encourage a culture of continuous improvement within the preventive maintenance team, encouraging innovative approaches and creative solutions to enhance service quality and efficiency
  • Collaborate with the finance team to plan and manage budgets for preventive maintenance activities, ensuring cost-effectiveness and adherence to financial targets
  • Conduct interviews and actively participate in the hiring process to select and onboard new team members for the department.
  • Travel to all FSI and Mission locations required
QUALIFICATIONS
  • 3-5 years of experience in managing service operations
  • Profound technical understanding of Mechanical Systems
  • Exceptional Customer Service Proficiency
  • Demonstrated capacity for Leadership, Management, and Accountability
  • Prior involvement with Safety Programs
  • Track record and aspiration to take a leadership role in the field, including Mechanical Rooms and Roofs
  • Comfortable working at heights and comfortable climbing service ladders

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