Customer Service Representative

2 weeks ago

Des Plaines, United States Utica National Insurance Group Full time

** Customer Service Representative**

**Job Category****:** CR&E **Requisition Number****:** CUSTO004724 Showing 1 location **Job Details**

**Description**

If you seek a truly outstanding employment experience, Utica National is the place for you. We are always looking for conscientious, customer-oriented people - whether you're a seasoned insurance professional or just starting out. We offer a supportive and friendly work environment that features a variety of career paths.

We offer challenging assignments, advancement opportunities, full benefits packages, competitive salaries, and a great work environment. And, we're big enough to offer the opportunities you need to be successful, but not so big that you'll get lost in the crowd.

**Essential Functions:**

* Telephone contact with various individuals, both within and outside the Company.

* Develops and maintains positive customer relations and coordinates with various functions within the company.

* Maintain acceptable productivity and quality levels established by management.

* Communicates and collaborates with internal and external stakeholders in a professional manner when additional information is needed ensuring timely call handling.

* Routes calls to appropriate individuals within company as necessary to ensure customer requests are handled appropriately and in a timely manner.

* Individual must be self-motivated with outstanding customer service, computer and phone skills.

* Perform all tasks with minimum direction from the supervisor and handles special projects assigned by the supervisor.

* Performs other duties as assigned

* Conforms with all corporate policies and procedures

**Education:**

H.S. Diploma or Equivalent

**Experience:**

* 0-2 years of Industry experience preferred

* 0-2 years of Customer Service experience preferred

**BENEFITS:**

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following:

* 401K plan

* Medical coverage

* Dental coverage

* Flexible spending accounts

* Vision care coverage

* Paid Time-Off (PTO)

* Paid Holidays

* Paid Volunteer Day

* Pay-for-Performance

* Employee and Dependent life insurance

* Disability insurance

* Accidental death & dismemberment insurance

* Discounts on automobile and homeowner's insurance

* Tuition reimbursement

* Employee Assistance Program (EAP)

* Credit Union membership

* Employees' Club

**ADDITIONAL INFORMATION:**

We offer both full and part time employment with the goal of providing work life balance to our talented workforce.

This is an exempt position. By applying for this position, you acknowledge that as an exempt employee, you should expect to find it necessary to work beyond your regular work schedule in order to fulfill the demands of the position. As such, in accepting our offer, you acknowledge and agree to fulfill this expectation.

As part of our hiring process, candidates must also pass a comprehensive background check and drug screen, additional screening for credit or MVR may be required for some positions.

Utica National is an Equal Opportunity Employer.

Apply now and find out what its like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Management Group will be in touch if you are moving forward. Candidates must meet company requirements on our online assessment test.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Preferred**

Insurance background preferred

**Licenses & Certifications**

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