Customer Engagement

2 weeks ago


Baltimore, United States Mindlance Full time

Job Description: PURPOSE:The Rep, Member Service II is responsible for developing new business opportunities within federal agencies and military installations. This position represents the organization in acquisition strategy development, prospecting, and using consultative selling skills to grow and retain membership.

ESSENTIAL FUNCTIONS:Under general guidance, engages with key contacts at assigned military bases and federal agencies to establish and maintain positive relations and access to Uniformed Service member to positively impact enrollment penetration of FEDVIP products.Develop strong relationships utilizing strategic and consultative selling skills both in person and through virtual channels.Presents, promotes and communicates Open Season information regarding benefits and rates through various Open Season activities scheduled at federal agencies and military installations. Must maintain a high level of proficiency on benefit/policy changes for all products offered in the FEP & FEDVIP.Develops and executes Open Season activities, including in-house educational sessions to communicate marketing strategies and goals.

QualificationsThe incumbent must have 1 to 3 years experience in customer service, dealing with the public, or related field and have a basic knowledge of the Sales Department, enrollment, billing, account installation functions.Proficiency with word processing software packages is required. Incumbent must display excellent oral and written communication skills. Incumbent must be able to handle multiple priorities in a fast-paced environment, i.e. accurate tracking and processing of renewals, and maintaining department files and systems.The individual selected will be team oriented and may be required to work overtime as needed.The incumbent will be customer and team focused and meet the needs of the account consultants and field service personnel.The successful candidate will be professional and demonstrate flexibility within a rapidly changing and demanding environment

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans." #J-18808-Ljbffr



  • Baltimore, United States InsideHigherEd Full time

    Development and Alumni Relations (DAR) supports Johns Hopkins' focus on research, teaching and patient care, and its role as a national and global leader in higher education. We create and foster enduring relationships that result in advocacy and philanthropic support for Johns Hopkins University & Medicine; strengthening the institution through partnerships...


  • Baltimore, United States Bridgeway Benefit Technologies Full time

    We are seeking a passionate and self-motivated **Customer Success Manager** (CSM) to join our growing Customer Success organization at **Bridgeway Benefit Technologies**. As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services. You...


  • Baltimore, United States Bridgeway Benefit Technologies Full time

    Job DescriptionJob DescriptionWe are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies. As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms...


  • Baltimore, United States Serene Marketing Inc. Full time

    Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your communication skills and attention to detail are valued? If so, we invite you to join our dynamic team at Serene Marketing, a leading customer enrollment firm dedicated to facilitating seamless...


  • Baltimore, United States Resilience Full time

    As a Customer Success Manager, you will lead our efforts in ensuring the success and satisfaction of our customers. You will be responsible for building and maintaining strong relationships with key clients, understanding their needs, and strategizing to drive long-term value and loyalty. The role requires a blend of communication and problem-solving skills...


  • Baltimore, United States hiring Full time

    We are seeking a dynamic and sports-minded individual to join our team as an Entry Level Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Entry Level Customer Support Associates will have a competitive spirit, excellent communication skills, and...


  • Baltimore, United States Verve Group, Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...


  • Baltimore, United States Blend360 Full time

    Job DescriptionJob DescriptionCompany DescriptionBLEND360 is an acclaimed, forward-thinking Data, Digital Marketing, & AI Solutions Company, dedicated to fueling remarkable outcomes for our Fortune 500 clients. Our trajectory is one of continuous expansion, emerging at the crossroads of cutting-edge analytics, data proficiency, technology, and digital...

  • Contact Center Agent

    4 weeks ago


    Baltimore, United States LifeBridge Health Full time

    **CONTACT CENTER AGENT**: - Baltimore, MD - SINAI - INTERNAL MEDICINE FP - Full-time - Day shift - 8:00am-4:30pm - Clerical/Administrative - 82131 - Posted: Today **Summary** - JOB SUMMARY: - The Contact Center - Agent II operates as a high level customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts. - The agent...


  • Baltimore, United States Ashfield Health, LLC Full time

    Specialty Territory Sales Manager page is loaded **Specialty Territory Sales Manager** **Specialty Territory Sales Manager** locationsBaltimore, MD time typeFull time posted onPosted 8 Days Ago job requisition idJR23488 Ashfield Healthcare has a long-standing partnership with Aquestive Therapeutics a leading pharmaceutical company, dedicated to bringing...

  • Marketing Manager

    1 week ago


    Baltimore, United States Myanmarhumancapital Full time

    • Assist in planning and executing digital marketing campaigns, including social media marketing, email marketing, and online advertising. Create engaging and visually appealing content that showcases our jewelry collections. • Stay up-to-date with jewelry industry trends and consumer preferences. Conduct market research to identify opportunities and...

  • Bookseller - PT

    1 week ago


    Baltimore, United States Barnes & Noble Full time

    **Bookseller - PT** **Location** MD - Baltimore - White Marsh - 2890 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafs. Booksellers are the heart of our stores who help make each store special and uniquely tailored to the customers who shop...


  • Baltimore, United States Serene Marketing Inc. Full time

    Serene Marketing Inc. is a reputable residential sales firm dedicated to providing top-notch customer acquisition and sales services to our clients. We specialize in connecting our clients with potential customers through direct engagement in the local community. As a growing player in the industry, we are seeking a motivated and enthusiastic individual to...


  • Baltimore, United States Staples Full time

    Revenue responsibility of $30-40 M. Utilize prescribed selling tools to prioritize activities and drive efficiency, as well as to document customer engagement and information (ex: Prioritized Insights and SFDC). Profitably grow book of business by hu Account Executive, Customer Experience, Executive, Business, Selling, Sales Engineer, Retail, Business...


  • Baltimore, United States Wells Fargo Full time

    Employ customer contact strategies focused on generating complete C&I relationships (if in a specialty banking group other areas of focus may apply)Engage in proactive customer contact activities aligned with MMB Standards of Care. Acquire, deepen, a Relationship Manager, Relationship, Commercial, Banking, Manager, Senior, Business Services

  • Account Leader

    1 day ago


    Baltimore, United States Sage Growth Full time

    Job Summary: Working as part of a full service marketing communications agency focused exclusively on the business of healthcare, the Marketing Account Lead will serve as the primary relationship manager for retained client relationships. This individual will be responsible for successfully leading client engagements — delivering highly satisfied clients,...


  • Baltimore, United States United Way of Central Maryland Full time

    ** STATEMENT**: The Director, Women United develops, directs, and executes strategies to increase giving to United Way through growing the Women United membership network through acquisition, retention, and increased giving from current members. The Director partners with Relationship Managers to grow membership revenue in workplace accounts. The Director...

  • Barista - PT

    5 days ago


    Baltimore, United States Barnes & Noble Full time

    **Barista - PT** **Location** MD - Baltimore - Pikesville - 2166 **Classification** Part-Time **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special by welcoming each guest and creating the perfect handcrafted beverages. They are also...

  • Barista - Temporary

    4 weeks ago


    Baltimore, United States Barnes & Noble Full time

    **Barista - Temporary** **Location** MD - Baltimore - White Marsh - 2890 **Classification** Temporary **Job Summary** Barnes & Noble has a special place in the community, and this holds true whether you shop in our bookstores or in our Cafes. Baristas make the experience special by welcoming each guest and creating the perfect handcrafted beverages. They...

  • Marketing Director

    5 days ago


    Baltimore, United States Mindgrub Full time

    **Job Overview**: At Mindgrub, we aspire to build technology that unlocks human potential. Our mission is to produce work that makes lives better, jobs easier, and helps businesses thrive. As the Marketing Director, you will play a pivotal role in driving lead generation and developing campaign strategies to promote our services to businesses. This position...