Contact Center Agent

2 weeks ago


Baltimore, United States LifeBridge Health Full time

**CONTACT CENTER AGENT**:

- Baltimore, MD
- SINAI
- INTERNAL MEDICINE FP
- Full-time - Day shift - 8:00am-4:30pm
- Clerical/Administrative
- 82131
- Posted: Today

**Summary**
- JOB SUMMARY:
- The Contact Center - Agent II operates as a high level customer service specialist within LBH’s Contact Center, enhancing at LBH’s engagement efforts.
- The agent is skilled to respond to requests from multiple sources including provider practices, general calls in response to marketing activity, service department initiatives, customer request from web forms and other channels.
- In addition to responding to inquiries, the agent also proactively engages LBH customers by initiating post discharge / post visit follow up calls regarding customer satisfaction, provider referrals, and other customer needs as identified.
- Must be able to expertly complete all functions and tasks of the Contact Center Agent I.
- The agent is responsible for being knowledgeable of LBH resources, departments, and services at multiple LBH facilities and assists in maintaining the Contact Center’s knowledge base.
- The agent also has an active role in maintaining our customer relationship management database and capturing data during the course of their engagement efforts

JOB REQUIREMENTS:

- Entry level knowledge; basic employment skills. Degree or HS Diploma not required.
- 3-5 years of high volume call center experience
- Prior healthcare experience

**Additional Information**

As one of the largest health care providers in Maryland, with 13,000 team members, We strive to **CARE BRAVELY** for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
- Share:



  • Baltimore, United States Pope Insurance Group (A Security National Life Insurance Company Agency) Full time

    Job DescriptionJob DescriptionYOU MUST BE LICENSED TO SELL LIFE INSURANCE TO APPLY FOR THIS POSITIONCalling all life insurance agents who are self-motivated and want a career opportunity in the final expense industry Pope Insurance Group is an exclusive Senior Life Insurance Company Agency.  The Pope Insurance Group is seeking life insurance agents to join...

  • Rental Sales Agent

    Found in: Lensa US P 2 C2 - 1 week ago


    Baltimore, United States Sixt Full time

    Job Description Come Join the SIXT Baltimore Team. Rental Sales Agent $19.20/hr. Plus a Monthly Bonus & Sign on Bonus $2500. Must have Retail Sales, B2B, Rental Car Sales, Hospitality Sales, Banking Sales. SIXT is looking for a Rental Sales Agent to provide exceptional customer service. They will learn about the customer’s rental needs and work to...

  • Rental Sales Agent

    Found in: Resume Library US A2 - 1 week ago


    Baltimore, Maryland, United States SIXT USA Full time

    Job Description Come Join the SIXT Baltimore Team. Rental Sales Agent $19.20/hr. Plus a Monthly Bonus & Sign on Bonus $2500. Must have Retail Sales, B2B, Rental Car Sales, Hospitality Sales, Banking  Sales. SIXT is looking for a Rental Sales Agent to provide exceptional customer service. They will learn about the customer’s rental needs and work to...


  • Baltimore, United States Mercy Medical Center Full time

    Overview: Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values. The Practice Communication Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in a...

  • Call Center Representative

    Found in: Resume Library US A2 - 2 weeks ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    Overview: Must be willing to perform job standards and provide excellent customer service to staff, patients and visitors in a manner consistent with Mercy Medical Centers' Service Excellence Standards, Mission and Values. The Practice Communication Coordinator is primarily responsible for answering incoming calls to the Centralized Communication Center in...

  • Management and Program Analyst

    Found in: Talent US 2 C2 - 1 week ago


    Baltimore, United States Veterans Benefits Administration Full time

    Summary As a Management and Program Analyst (Change Management Agent) you will work in the Director's office of the Regional Office to create and implement change management plans that maximize employee engagement, and drives faster adoption, greater utilizations, and higher proficiency on the changes impacting employees and the agency. Duties ...

  • receptionist and billing coordinator center for hope

    Found in: beBee jobs US - 2 weeks ago


    Baltimore, Maryland, United States Lifejobs Full time

    JOB SUMMARY:Reporting to the Operations Manager, the Family Services Coordinator serves as the first point of contact for all clients, visitors, and employees at Center for Hope. The Coordinator is responsible for all front desk and reception services, including managing access to the site, answering phones, directing visitors, ordering office supplies, and...


  • Baltimore, United States Johns Hopkins University Full time

    Johns Hopkins University's Student Health & Well-Being portfolio supports disability services, health education, primary care, and mental health services for JHU students and learners across all nine schools within the University. Student Disability Services (SDS) coordinates academic, housing, dining, and transportation accommodations by applicable laws,...


  • Baltimore, United States Park West Health Systems Inc Full time

    Job DescriptionJob DescriptionJOB TITLE: Call Center AssistantDEPARTMENT: BillingRESPONSIBLE TO: Billing Administrator EDUCATION: High School or GED TRAINING AND EXPERIENCE: At least two (2) years of clerical experience preferably in a medical office setting. Computer literate with proficiency in Windows and special emphasis on the development of data based...

  • REPOSTJudy Center Program Specialist

    Found in: beBee jobs US - 2 days ago


    Baltimore, Maryland, United States State of Maryland - MSDE - Division of Early Childhood Full time

    Introduction\rThe Maryland State Department of Education is dedicated to supporting a world-class educational system that prepares all students for college and�career success in the 21st century. With excellent stewardship from our�divisions, we oversee State and federal programs that support the needs of�a diverse population – students, teachers,...

  • Spa Receptionist

    Found in: beBee S US - 1 week ago


    Baltimore, United States Mercy Medical Center Full time

    is a center for integrative care, offers a full-range of spa services to promote relaxation and healing.Our plastic and reconstruction surgeons and cancer doctors often refer patients to the Medi-Spa so their care can integrate treatment of the whole person – mind, body and spirit.Women turn to the The Medi-Spa at Mercy for relaxation and healing.The...

  • Spa Receptionist

    Found in: beBee jobs US - 2 weeks ago


    Baltimore, Maryland, United States Mercy Medical Center Full time

    is a center for integrative care, offers a full-range of spa services to promote relaxation and healing.Our plastic and reconstruction surgeons and cancer doctors often refer patients to the Medi-Spa so their care can integrate treatment of the whole person – mind, body and spirit.Women turn to the The Medi-Spa at Mercy for relaxation and healing.The...

  • Registered Nurse

    1 week ago


    Baltimore, United States Mercy Medical Center Mary Catherine Bunting Center Full time

    Registered Nurse - Operating RoomSummary Mercy Medical Center, the only midsize hospital in the state of Maryland named a "Best Employer" by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare is hiring Operating Room Registered Nurses! Come join our family of dedicated medical professionals! Military...

  • Registered Nurse

    1 week ago


    Baltimore, United States Mercy Medical Center Mary Catherine Bunting Center Full time

    Registered Nurse - Operating RoomSummary Mercy Medical Center, the only midsize hospital in the state of Maryland named a "Best Employer" by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare is hiring Operating Room Registered Nurses! Come join our family of dedicated medical professionals! Military...

  • Registered Nurse

    1 week ago


    Baltimore, United States Mercy Medical Center Mary Catherine Bunting Center Full time

    Registered Nurse - Endoscopy (Full-Time)Summary Mercy Medical Center, the only midsize hospital in the state of Maryland named a "Best Employer" by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare is hiring Registered Nurses for our Endoscopy unit! Come join our family of dedicated medical...

  • Registered Nurse

    1 week ago


    Baltimore, United States Mercy Medical Center Mary Catherine Bunting Center Full time

    Registered Nurse - EndoscopySummary Mercy Medical Center, the only midsize hospital in the state of Maryland named a "Best Employer" by Forbes Magazine and recognized as one of the Top 150 Places to Work in Healthcare by Becker's Healthcare is hiring Registered Nurses for our Endoscopy unit! Come join our family of dedicated medical professionals! Military...


  • Baltimore, United States Mercy Medical Center Mary Catherine Bunting Center Full time

    New Graduate Registered NurseSummary Mercy Medical Center, recognized by Newsweek as one of America's Most Trustworthy Companies and America's Greatest Workplaces for Women in 2023, is hiring New Graduate Registered Nurses! Come join our family of dedicated medical professionals! Military veterans are also encouraged to apply! Mercy's New Graduate...


  • Baltimore, United States Mercy Medical Center Full time

    SummaryThe Patient Service Associate is responsible for greeting and registering patients when they enter the practice. They play a pivotal role in a positive patient experience, as they are the first person a patient will come in contact with when scheduling an appointment or arriving to the office.The Patient Service Associate is responsible for all front...


  • Baltimore, United States Goodwill Ind. of the Chesapeake. Full time

    Job DescriptionJob DescriptionPOSITION DESCRIPTIONMedical Care Program Associate I .POSITION FUNCTIONS MAIN PURPOSE OF THE JOB: Briefly describe the main purpose of this position and how it relates to the mission of the agency. This position acts as a telephone triage agent, to various 800 hotlines for the HealthChoice and Acute Care Administration in the...


  • Baltimore, United States ROOST Baltimore Full time

    Job DescriptionJob DescriptionROOST Baltimore is making a splash as a new and unique luxury hotel. We offer the opportunity to live comfortably in a thoughtfully designed space, engage and connect through heartening human interaction, and find countless opportunities to experience new things during our guest’s stays.ResponsibilitiesDaily operational tasks...