Customer Success Manager

4 weeks ago

Baltimore, United States Bridgeway Benefit Technologies Full time

We are seeking a passionate and self-motivated **Customer Success Manager** (CSM) to join our growing Customer Success organization at **Bridgeway Benefit Technologies**. As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services. You will be responsible for fostering customer relationships and satisfaction, ensuring customer retention, positively affecting subscription renewal, identifying up-sell opportunities, and ensuring Sales and Service-related engagements are scoped and managed to customer satisfaction.

**Responsibilities**:

- Act as the primary contact for Bridgeway customers, as we seek to reduce the number of roles directly communicating to customers and focus the point of communication around the Customer Success Manager.
- Understand your customers' business goals and strategies and effectively communicate the value of Bridgeway solutions, showcasing our expertise.
- Collaborate across the Bridgeway enterprise to handle your customers' needs successfully, while acting as the internal orchestrator between and among many departments including, but not limited to, Sales, Services, Engineering, Executive and Business Leadership team, and more.
- Engage in the early lifecycle of the customer and Bridgeway relationship, to include pre-Sales in conjunction with the Sales team.
- Routinely document and update success strategies for customers that you lead. These include, but are not limited to, Annual and Quarterly Planning and Review Sessions, both internally and externally, such as MBR and QBRs.
- Plan, lead, and direct Quarterly Business Reviews (QBRs) and other customer check-ins to ensure our existing customers are getting value from Bridgeway products and solutions, through proactive, metrics-based engagement.
- Work with Support, Services, Project Management, and other internal functions, to aid in timelines and expectation-setting with customers.
- Grow software adoption and build customer success plans, through working with internal teams and establishing a regular cadence with each assigned customer, providing recommendations, solutions, and best practices.
- Ensure renewals and identify and escalate at-risk customers early-on to senior leadership, to develop a plan for retention.
- Map out large accounts, identifying key players, and establish relationships across the customer base.
- Serve as the escalation point for issues regarding service level agreements, projects, upgrades, or open support tickets.
- Using internal systems and in collaboration with internal teams, actively and thoroughly document all important strategic and technical matters and history relating to customers that you manage.
- Represent Bridgeway at industry events and meetings.

**Requirements**:

- Minimum of 3 years of experience in a customer-facing role focused on SaaS platform customers
- Experience in the Taft-Hartley industry, preferred
- Highly proactive, self-motivated, organized, reliable, outgoing, and fearless in tackling challenges
- Excellent written and verbal communication, presentation, and problem-solving skills, with the ability to engage with individuals at all levels of an organization
- Experience understanding complex business problems, developing strategies, and working with technology and services teams to deliver software solutions
- Strong relationship-building skills, with the ability to remain composed when facing unexpected challenges and competing demands
- Bachelor's degree

Bridgeway is an Equal Opportunity Employer.

  • Customer Success Manager

    1 week ago

    Baltimore, United States Bridgeway Benefit Technologies Full time

    We are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies . As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms and related services. You will...

  • Customer Success Manager

    1 month ago

    Baltimore, United States Bridgeway Benefit Technologies Full time

    Job DescriptionJob DescriptionWe are seeking a passionate and self-motivated Customer Success Manager (CSM) to join our growing Customer Success organization at Bridgeway Benefit Technologies. As a Customer Success Manager, you will serve as the customer liaison, advocate, and advisor for Bridgeway's customers on our SaaS benefit administration platforms...

  • Customer Success Manager

    4 weeks ago

    Baltimore, United States Verve Group, Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager

    1 week ago

    Baltimore, United States PatientPoint Full time

    It is an exciting time to be part of the PatientPoint team! As the clear leader in the point-of-care industry, we offer an ideal, people-focused place to innovate , positively impact patient education and doctor-patient connections, and be inspired to build a great career. Job Summary Do you want to grow your professional career by sharing your passion for...

  • Customer Success Manager

    1 week ago

    Baltimore, United States Wildpack Beverage Full time

    Role: Customer Success ManagerLocation: Baltimore, MDReports to: Director, Business Development & Customer Success About WildpackWildpack is a rapidly growing and established co-packaging and co-manufacturer with multi-site facilities for both non-alcoholic and alcoholic beverages. Wildpack produces and packages ready-to-drink beverages for a variety of...

  • Customer Success Manager

    2 weeks ago

    Baltimore, United States ZeroFox Holdings, Inc. Full time

    ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with various customers of diverse industries and sizes. TACs drive value by serving as trusted technical advisor and and support-contact who are who are an aligned resource with ZeroFox customers. TACs exceed customer expectations by proactively updating...

  • Customer Success Analyst

    1 week ago

    Baltimore, United States CPower Full time

    Job DescriptionJob DescriptionCPower is the leading, national distributed energy resources monetization and Virtual Power Plant provider, creating the Customer-Powered Grid® that will enable a flexible, clean and dependable energy future. With ~6.7 GW of capacity at 27,000+ sites across the U.S., we unlock the full value of DERs to strengthen the grid when...

  • Customer Success Analyst

    2 days ago

    Baltimore, United States CPower Full time

    Job DescriptionJob DescriptionCPower is the leading, national distributed energy resources monetization and Virtual Power Plant provider, creating the Customer-Powered Grid® that will enable a flexible, clean and dependable energy future. With ~6.7 GW of capacity at 27,000+ sites across the U.S., we unlock the full value of DERs to strengthen the grid when...

  • Wavemark Customer Success Consultant

    3 days ago

    Baltimore, United States Cardinal Health Full time

    WaveMark Supply Management & Workflow Solutions is a SaaS solution enabling healthcare providers and manufacturers to effectively manage supplies with market-leading innovative technology. WaveMark leverages a portfolio of advanced hardware (e.g., RFID) and cloud-based software including an advanced analytics platform providing full visibility and control of...

  • Energy Customer Success Analyst

    6 days ago

    Baltimore, United States Insight Global Full time

    Insight is looking to hire a Customer Success Analyst to support a Energy and Utilities based in Baltimore, MD. At any given time, you will be expected to support about 30 different high level customers to ensure they are maximizing the companies internal services. They will be checking in with these clients based on their preferred cadence. They will...

  • Energy Customer Success Analyst

    1 day ago

    Baltimore, United States Insight Global Full time

    Insight is looking to hire a Customer Success Analyst to support a Energy and Utilities based in Baltimore, MD. At any given time, you will be expected to support about 30 different high level customers to ensure they are maximizing the companies internal services. They will be checking in with these clients based on their preferred cadence. They will...

  • Entry Level Customer Success Opportunity

    3 days ago

    Baltimore, United States Year Up Full time

    Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access to...

  • Entry Level Customer Success Opportunity

    2 days ago

    Baltimore, United States Year Up Full time

    Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access to...

  • Customer Accounts Manager

    1 week ago

    Baltimore, United States Aaron's Full time

    Aaron’s Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. As a Customer Account Manager, you will strategically influence team performance to help our customers achieve their goals of ownership and assume a wide...

  • Customer Experience Manager

    1 week ago

    Baltimore, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager - BaltimoreThe Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the team’s leader,...

  • Customer Experience Manager

    7 days ago

    Baltimore, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager - Baltimore, MDThe Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...

  • Customer Experience Manager

    2 days ago

    Baltimore, United States Brilliant Earth Full time

    Job DescriptionJob DescriptionCustomer Experience Manager - Baltimore, MDThe Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales targets and delivering exceptional service to Brilliant Earth customers. As the...

  • Manager, Customer Experience

    2 weeks ago

    Baltimore, United States Visit Baltimore Full time

    Description: **Company Mission**: Visit Baltimore is a 501(c)(6) nonprofit that generates economic benefits for the region by marketing Baltimore as an engaging cultural destination for visitors, an ideal destination for meetings and conventions, and as an advocate for the local tourism community. We also work to develop the next generation of hospitality...

  • Customer Experience Manager

    2 weeks ago

    Baltimore, United States Visit Baltimore Full time

    **Company Mission**: Visit Baltimore is a 501(c)(6) nonprofit that generates economic benefits for the region by marketing Baltimore as an engaging cultural destination for visitors, an ideal destination for meetings and conventions, and as an advocate for the local tourism community. We also work to develop the next generation of hospitality leaders through...

  • Managing Director, Customer Operations

    1 week ago

    Baltimore, United States LifeBridge Health Full time

    Location : PHL AIRPORT GROUP 2 (PHL-TGR2) Cities : Philadelphia - PA Requisition ID : 72867 Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle...