Front Desk Agent

3 weeks ago

Louisville, United States Holiday Inn Express & Suites Louisville Downtown Full time
Job DescriptionJob Description

Hotel Front Desk Agent/ Saturday & Sunday AM/PM SHIFTS


Join our team of dedicated Hotel Front Desk professionals in Louisville, KY, US. We are in search of an individual to be the warm and welcoming presence at our hotel, ensuring our guests have a pleasant and comfortable stay. Your duties will involve confirming reservations, aiding with check-ins, assigning rooms, addressing special requests, processing payments, and maintaining clear communication with other hotel staff members.


As part of the IHG family of hotels, you will not only enhance our guests' experiences but also receive travel discounts at IHG properties worldwide. If you meet the requirements for this position, apply today to seize this opportunity We offer both full-time and part-time positions. Act now and don't miss out on this exciting opportunity

Compensation:

$15 per hour

Responsibilities:
  • Greet and check in hotel guests upon arrival
  • Ensure that rooms are correctly booked and allocated to guests
  • Follow all credit, cash-handling, and check-cashing protocols
  • Keep up-to-date records of room availability, prices, and types
  • Present guests with hotel services and alternatives in order to increase sales
  • Be informed of the hotel's amenities, services, and activities
  • Communicate room status updates with housekeeping staff
  • Refresh meeting rooms as needed
  • Be informed of what businesses offer in the downtown area so you can assist guests in making their trip everything they imagine
  • Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment
Qualifications:
  • High school diploma or equivalent
  • Previous customer service or hospitality experience is preferred
  • Working knowledge of Opera is a bonus
  • Excellent communication skills in English, the primary language used in the workplace
  • Ability to stand for extended periods of time (8 hours per shift)
  • Ability to lift up to 40 pounds
  • Strong typing, grasping, writing, and listening skills
  • A positive attitude is essential
About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 500 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

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