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Service Director

4 months ago

Hartland, United States JX Enterprises Full time

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

As a Service Director, you will oversee the delivery of exceptional service experiences, ensuring our customers' needs are met with the highest standards of quality and efficiency. You will lead a team of service professionals, fostering a culture of continuous improvement and innovation. Your role is crucial in aligning service operations with the company's core values: Honor Commitments, Create Positive Experiences, Foster Lifelong Learning, Exhibit Pioneering Spirit, and Demonstrate Good Stewardship.

Essential Duties and Responsibilities:

Honor Commitments:

Ensure Consistent Service Delivery:

Develop and implement service standards and protocols to ensure consistency in service delivery. Monitor and evaluate service performance metrics to ensure compliance with service level agreements.

Customer Issue Resolution:

Oversee the resolution of customer issues and complaints in a timely and effective manner. Ensure the service team follows through on promises and commitments to customers.

Create Positive Experiences:

Customer Satisfaction:

Develop strategies to enhance customer satisfaction and loyalty. Regularly gather and analyze customer feedback to improve service delivery.

Team Engagement:

Foster a positive work environment that encourages teamwork, open communication, and a customer-centric approach. Recognize and reward team members for exceptional service and customer care.

Foster Lifelong Learning:

Training and Development:

Implement ongoing training programs to enhance the skills and knowledge of the service team. Encourage professional development and continuous learning within the team.

Knowledge Sharing:

Promote a culture of knowledge sharing and collaboration among team members. Organize regular workshops and training sessions to keep the team updated on industry trends and best practices.

Exhibit Pioneering Spirit:

Innovative Service Solutions:

Identify and implement innovative solutions to improve service delivery and customer experience. Lead the exploration and implementations of new technologies and methodologies that enhance service operations.

Process Improvement:

Lead initiatives to streamline service processes and increase operational efficiency. Continuously seek opportunities to improve service offerings and exceed customer expectations.

Demonstrate Good Stewardship:

Resource Management:

Ensure the efficient use of company resources. Optimize the allocation of personnel and equipment to meet service demands effectively.

Sustainable Practices:

Promote sustainable service practices that minimize environmental impact. Implement initiatives to reduce waste and improve energy efficiency within service operations.

Other Duties as Assigned:

Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

Education and Experience:

Bachelor's degree in business administration, management, or a related field (or equivalent experience). Proven experience in a leadership role within a service-oriented organization.

Skills and Competencies:

Strong leadership and team management skills. Excellent communication and interpersonal abilities. Analytical and problem-solving skills with a focus on continuous improvement. Proficiency with CRM and service management software. Valid driver's license required; CDL preferred.

Personal Attributes:

Commitment to customer satisfaction and service excellence. Innovative mindset with a willingness to embrace new challenges. Strong organizational and time management abilities.

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #J-18808-Ljbffr