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Client Care Coordinator

3 months ago

Mill Valley, United States SkinSpirit Full time

Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body-with over 40 locations nationwide. Our highly trained experts are the best in the industry-renowned for personalized service delivering safe, effective, medically-proven treatments and optimal results. SkinSpirit is here to ensure you find joy in your skincare journey and happiness in the results you're looking for.

We thrive in a people-first culture with an authentic emphasis on wellbeing. As we grow, we reinforce the integrity of our unique culture by leading with love and an unparalleled passion for what we do. We offer world-class training and education. And as industry leaders we're always innovating-bringing state-of-the-art equipment and services to our clinics. Join the SkinSpirit experience

We offer a competitive benefits package which includes generous employee discounts, Friends & Family discounts and a beautiful working environment with a stellar team. We also offer paid holidays and a 401k plan with a company match program.

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa including telephone coverage, appointment scheduling, registration, opening and closing transactions and client care.

Schedule: Open availability required - Candidate must be available to work any shift to support business needs, to include weekdays, weekends and evenings.

What You'll Do:

  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Manage appointments (scheduling, moving, and canceling appointments)
  • Actively promote the clinic, treatments, services, products, as well as programs, promotions and/or discounts available
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Accurately complete client transactions
  • Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
  • Perform opening and closing duties of the clinic
  • Efficiently provide basic office administrative support tasks including but not limited to mailing, faxing, sorting, typing and filing
  • Maintain a professional and clean work environment & appearance
  • Maintain complete confidentiality in all guest matters in accordance with company policy
  • Assist with other duties and projects as assigned by management
What You'll Bring:
  • HS Diploma or GED required; AA preferred
  • At least 1+ years of customer service experience
  • Exceptional customer service skills
  • Ability to be efficient and productive in a fast-paced environment
  • The ability to multitask, prioritize, and organize with a consistently high level of accuracy
  • Must be a team player
  • Knowledge of: Internet, Word, Excel, Outlook and the ability to learn new software quickly
  • Excellent, written, verbal, and interpersonal skills
  • Great attention to detail and accuracy
  • Consistently demonstrates good judgment, strong character and personality, ethics, and high standards of performance
  • Experience in medical office / understanding of cosmetic procedures / skin care products
  • Experience with Zenoti or other POS systems preferred but not required.
Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer
  • Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, knee, crouch or crawl, talk and hear
  • Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Pay Range: $20.00 - 28.00 per hour* (plus bonus potential)

*Base pay will be determined based on candidate experience, clinic size, clinic location and market.

Notice for Applicants: SkinSpirit participates in E-Verify; To learn more please visit E-Verify.gov - Employee Rights and Responsibilities

SkinSpirit is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We seek to hire on the basis of merit, competence, performance, and business needs.