Client Service Coordinator
4 weeks ago
Job Summary
The Client Service Coordinator is responsible for driving the flow of clients and pets through the hospital, maximizing the productivity of the veterinary medical team, and ensuring good communication with associates and clients.
Key Responsibilities
- Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient, and exceptional service at all times.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
Requirements
- Ability to multi-task and manage multiple tasks at one time.
- Excellent communication skills, including reading, writing, and speaking fluent English.
- Client service skills, including consistently ensuring the team provides the client with attentive, courteous, and informative service.
- Ability to work at a computer for long periods of time.
- Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
- One year related experience required with customer service preferred.
Work Environment
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
Banfield Pet Hospital is an equal opportunity employer.
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