Customer Care Lead

4 months ago

Neenah, United States Jewelers Mutual Group Full time

** Customer Care Lead**

**Job Category****:** Customer Care **Requisition Number****:** CUSTO001585 Showing 1 location **Job Details**

**Description**

Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Customer Care Lead**

We are a company that is driven by our core values of Agility, Accountability and Relevancy We will raise the tide of the Jewelry Industry through our people, our customer commitment and our technology.

**COVID-19 Update:** Jewelers Mutual recognizes the impact of COVID 19 and our employees safety is at the forefront of our response to this pandemic. We have created an Emergency Response and Readiness (ERR) team to daily monitor and assess the COVID-19 situation. Protocols have been established to ensure a safe and healthy workplace and our employees can find comfort in knowing their safety is our number one priority.

**About the Neenah, WI Corporate Office:**

The JM Corporate Campus is in a prime location set back among the trees. The state of the art facility offers an onsite Starbucks, fitness center, gem gallery and our 24 Carat Cafe that serves breakfast, lunch and offers free gourmet coffee and teas.

**Position Summary**:

Our Customer Care Leads provide excellent customer service to policyholders, prospects, and coworkers. Leads assists in training and are on the front lines of coaching for the staff. They provide guidance and serve as a valued resource for staff with situations needing solutions, decisions, and escalated phone calls. Leads assist policy holders and prospects with appropriate insurance solutions and policy service through omnichannel such as phone, email, chat, and SMS.

* Customer care leads are the primary support for the Customer Care helpline.

* Coaches and provides guidance to staff for optimal performance in the sales process, customer service, policy processing, and procedures.

* Assists customers and staff over the phone, through email, and other forms of communication, which may include making decisions on adjustments to policy holder accounts.

* Assists with escalated contacts.

* Can provide on point constructive feedback.

* Conduct, document, and report results for assigned UAT testing.

* Support business goals and objectives by coaching, taking phone calls, handling escalations, and documenting interactions to meet department metrics.

* Ability to work between 7:00 a.m. and 7:00 p.m.

* Report to work at scheduled time with reliable and predictable attendance.

* Embraces change, leads by example, maintains a positive work environment and ongoing learning culture.

* Supports and lives out our Core Values.

**EDUCATION AND/OR EXPERIENCE**Some college or college degree preferred; 1-3 years of related experience and/or training; or equivalent combination of education and experience. General insurance and jewelry industry knowledge gained through courses and continuing education required.

**COMPUTER SKILLS**Proficiency in Microsoft suite applications including Word, Excel, Outlook and PowerPoint. Must be capable of becoming proficient in the Guidewire product suite.

**CERTIFICATES, LICENSES, REGISTRATIONS**Property/Casualty Insurance Agents License from the state of Wisconsin OR ability to obtain within 4 months. Continuing education as required to maintain license.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Customer Care Team Lead

    2 weeks ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    {"title": "Customer Care Supervisor", "description": "Job SummaryThis role is responsible for creating and maintaining a positive work environment that fosters staff development and customer satisfaction in Customer Care. The ideal candidate will deliver on organizational goals by developing and implementing key components of Customer Care, including...

  • Customer Care Team Lead

    1 month ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    Customer Care SupervisorAt Jewelers Mutual Group, we're committed to delivering exceptional customer experiences. As a Customer Care Supervisor, you'll play a vital role in ensuring our customers receive the highest level of service and support.Key Responsibilities:Lead a team of customer care representatives to ensure quality, productivity, and conversion...

  • Customer Service Lead

    1 month ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly skilled Customer Care Lead to join our team at Jewelers Mutual Group. As a Customer Care Lead, you will be responsible for providing exceptional customer service to policyholders, prospects, and coworkers.Key Responsibilities:Provide guidance and coaching to staff for optimal performance in sales, customer service,...

  • Customer Care Supervisor

    4 weeks ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    Job Title: Supv, Customer CareJob Summary:Jewelers Mutual Group is seeking a highly skilled and experienced Customer Care Supervisor to join our team. As a key member of our Customer Care department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key...

  • Customer Care Supervisor

    4 weeks ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Care Supervisor to join our team at Jewelers Mutual Group. As a Customer Care Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.Key ResponsibilitiesLead a team of customer...

  • Supv, Customer Care

    4 months ago

    Neenah, United States Jewelers Mutual Group Full time

    ** Supv, Customer Care** **Job Category****:** Customer Care **Requisition Number****:** SUPVC001589 Showing 1 location **Job Details** **Description** Jewelers Mutual, the nation's only company exclusively insuring the jewelry industry is hiring for a **Supv, Customer Care.** This position is located in our Neenah, WI office and we will also consider a...

  • Customer Care Sales Agent

    2 months ago

    Neenah, United States Jewelers Mutual Group Full time

    SUMMARYCustomer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders. WHY Jewelers Mutual:We are a financially...

  • Customer Care Sales Agent

    2 months ago

    Neenah, United States Jewelers Mutual Group Full time

    SUMMARY Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders. WHY Jewelers Mutual: We are a financially...

  • Customer Care Representative

    2 weeks ago

    Neenah, United States Jewelers Mutual Group Full time

    Summary Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and...

  • Customer Care Sales Representative

    2 weeks ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Agent to join our team at Jewelers Mutual Group. As a Sales Agent, you will be responsible for providing exceptional customer service and sales support to our policyholders and prospective customers.Key ResponsibilitiesRespond to inquiries from prospective policyholders and provide...

  • Travel Nurse RN ED

    1 month ago

    Neenah, Wisconsin, United States Lead Health Full time

    Job Title: Travel Nurse RN EDLead Health is seeking a skilled Travel Nurse RN ED to join our team in Neenah, Wisconsin.Job Description & RequirementsSpecialty: Emergency DepartmentDiscipline: Registered NurseShift: 12 hours, daysEmployment Type: TravelWe are looking for a dedicated ER Travel RN to make a positive impact on patient care.At Lead Health, we...

  • Registered Nurse Flexible Contract Nights

    1 month ago

    neenah, United States Lead Health Full time

    We need a Medical-Surgical Travel RN to make a positive impact on patient care! There are Travel Nurses and then there are Travel Lead-ers! Lead Healthstaff is here to help you lead the charge forward in your healthcare career. Your needs, your preferences, and your desires matter above all else as we curate the perfect assignment options for you. Escape...

  • Travel Nurse RN

    2 weeks ago

    Neenah, Wisconsin, United States Lead Health Full time

    Job Title: Travel Nurse RNLead Health is seeking a skilled Travel Nurse RN to join our team in Neenah, Wisconsin.Job Description & RequirementsSpecialty: Emergency DepartmentDiscipline: Registered NurseDuration: 13 weeksShift: 12 hours, daysEmployment Type: TravelWe are looking for a dedicated ER Travel RN to make a positive impact on patient care.At Lead...

  • Travel Nurse RN ED

    2 weeks ago

    Neenah, Wisconsin, United States Lead Health Full time

    Job Title: Travel Nurse RN EDLead Health is seeking a skilled Travel Nurse RN ED to join our team in Neenah, Wisconsin.Job Description & RequirementsSpecialty: Emergency DepartmentDiscipline: Registered NurseDuration: 13 weeksShift: 12 hours, daysEmployment Type: TravelWe are looking for a dedicated ER Travel RN to make a positive impact on patient care.At...

  • Customer Care Sales Representative

    3 days ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Care Sales Agent to join our team at Jewelers Mutual Group. As a key member of our contact center, you will be responsible for providing exceptional customer service and sales experience to our policyholders and prospective customers.Key ResponsibilitiesRespond to inquiries from...

  • Traveling Medical-Surgical Registered Nurse

    1 month ago

    Neenah, Wisconsin, United States Lead Health Full time

    Unlock Your Potential as a Medical-Surgical Travel RNWe're seeking a skilled Medical-Surgical Registered Nurse to join our team of healthcare professionals. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Key Benefits:Competitive weekly payComprehensive medical, dental,...

  • Team Lead

    1 month ago

    Neenah, Wisconsin, United States Domino's Franchise Full time

    Job OpportunityDomino's Pizza is seeking a highly motivated and customer-focused Team Lead to join our team. As a Team Lead, you will be responsible for leading a team of employees to provide excellent customer service and ensure the smooth operation of our restaurant.Key Responsibilities:Lead a team of employees to provide excellent customer service and...

  • ER Travel Nurse RN Position

    1 week ago

    Neenah, Wisconsin, United States Lead Health Full time

    We are seeking a skilled ER Travel Registered Nurse to provide exceptional patient care in a dynamic environment.At Lead Health, we understand the importance of flexibility and autonomy in your career. That's why we offer high-paying and low-stress travel nurse assignments that cater to your needs and preferences.Our current ER Travel RN position in Neenah,...

  • Spanish Bilingual Customer Care Rep

    3 weeks ago

    Neenah, United States Alta Resources Full time

    Alta Resources is hiring Spanish Bilingual Customer Service Representatives, located at our downtown Neenah call center, to support our client's products. You bring the desire to succeed as customer service professional and we'll provide the necessary training and on-going education. Previous work experience in healthcare, administrative, retail, food...

  • Clinic Team Lead

    2 months ago

    Neenah, United States Neuroscience Group Full time

    Neuroscience Group has a Full-Time position available for a Team Lead of our Pain Management and Surgery departments. The ideal candidate will have an active RN license with a BSN and have prior management experience in a healthcare setting. This position will typically work Monday - Friday, 8 hours per day. Overtime may be required at times. The Team Lead...