Customer Care Representative

1 month ago

Neenah, United States Jewelers Mutual Group Full time
Summary

Customer Care Representatives respond to inquiries from policyholders, prospects, and coworkers through multiple channels of communication.Uses general insurance and jewelry knowledge gained through education and/or experience to promote personal jewelry insurance to potential policyholders and jewelers. Position involves handling both inbound and outbound customer interactions.

WHY Jewelers Mutual:

We are a financially secure, exceptionally positioned, and intellectually curious company driven by our core values of Agility, Accountability and Relevancy We continue to raise the tide of the jewelry industry we've served since 1913 through our innovative people, our unyielding customer commitment, and evolution of our products and services to be the most trusted advisor to all we serve.

With a generous benefits package, office locations throughout the United States, and a mantra of "making your mark today", consider evolving your career and shining bright with Jewelers Mutual Group

Essential Duties and Responsibilities include the following. Other duties may be assigned.
  • Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care.
  • Responds to omnichannel requests, providing support to customers, jewelers, and agents.
  • Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution.
  • Listen actively to customers to identify their needs and aim for first-call resolution.
  • Utilize dual screens and multiple programs efficiently.
  • Maintains consistency in adhering to all customer service performance metrics.
  • Has a drive to meet goals and continuous professional growth.
  • Opportunity for additional project work.
  • Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Leadership Responsibilities

None
Qualifications
  • High school diploma or general education degree (GED) minimum requirement.
  • 3 months to 1 year of customer service experience preferred.
  • Proficient in Microsoft Office and Outlook
  • Proficient in keyboarding and navigating multiple systems and screens simultaneously.
  • Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged.
  • Excels in accuracy, quality, and team collaboration.
  • Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
  • Excellent Multitasking and Computer Skills
  • Demonstrate an ability to display patience, empathy, and active listening skills.
Certificates, Licenses, Registrations

None
Physical Requirements
  • Prolonged periods sitting at a desk and working on a computer.
  • Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.

  • Customer Service Representative

    4 weeks ago

    Neenah, Wisconsin, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service and ensuring that our customers have a positive experience.Key...

  • Customer Service Representative

    4 weeks ago

    Neenah, Wisconsin, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a Customer Service Representative to join our team at Domino's Pizza. As a Customer Service Representative, you will be responsible for providing excellent customer service to our customers, while also working as a Pizza Maker in a fast-paced environment.Responsibilities:Provide...

  • Customer Service Representative

    3 weeks ago

    Neenah, Wisconsin, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeDomino's Pizza is a growing business with a large fan base. We are seeking customer service representatives to join our team as pizza makers.Key Responsibilities:Provide exceptional customer service to our clients.Create and deliver pizzas with high-quality ingredients.Work in a fast-paced environment to meet customer...

  • Customer Service Representative

    1 month ago

    Neenah, Wisconsin, United States Dayton Freight Full time

    Overview:Dayton Freight is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for assisting customers with various inquiries, including freight pickup requests, rate quotes, and shipment tracing.Assist the Service Center Manager with customer inquiries and requests.Take and...

  • Customer Service Representative

    4 months ago

    Neenah, United States Dayton Freight Full time

    Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests Customer Service Representative, Customer Service, Representative, Retail, Transportation, Service

  • Customer Care Sales Representative

    4 weeks ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Care Sales Agent to join our team at Jewelers Mutual Group. As a key member of our contact center, you will be responsible for providing exceptional customer service and sales experience to our policyholders and prospective customers.Key ResponsibilitiesRespond to inquiries from...

  • Customer Service Representative

    4 weeks ago

    Neenah, Wisconsin, United States Dayton Freight Full time

    Overview: **This is a Second Shift, Part-Time Position with a Start Time of 4PM**At Dayton Freight, we are seeking a skilled Customer Service Representative to join our team. As a key member of our Service Center, you will be responsible for assisting our customers with a variety of inquiries, including freight pickup requests, rate quotes, and shipment...

  • Logistics Customer Service Representative

    3 weeks ago

    Neenah, United States Jewelers Mutual Group Full time

    Summary The Logistics Customer Service Representative (CSR) I is responsible for taking inbound customer phone calls for our Jewelers Mutual Shipping Solution product.This is done by supporting clients' needs and inquiries and carrying out the operational tasks necessary to deliver logistic services strictly in accordance with the company's security...

  • Customer Service Representative

    5 months ago

    Neenah, United States Dayton Freight Full time

    Overview: **This is a Second Shift, Part-Time Position Available Start Time: 4:00 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Responsibilities: Customer Service Representatives are responsible for assisting Dayton...

  • Customer Service Representative

    1 month ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Sales Agent. As a key member of our contact center, you will be responsible for providing exceptional customer service and sales support to our policyholders.Key ResponsibilitiesRespond to inquiries from prospective policyholders and provide...

  • Customer Service Representative

    4 months ago

    Neenah, United States Dayton Freight Full time

    Overview: **This is a Second Shift Position Available Start Time: 1:00 PM Stable and growing organization Competitive weekly pay Quick advancement Customized training program Professional, positive and people-centered work environment Modern facilities Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. Paid holidays (8); paid vacation and...

  • Customer Service Representative with Excellent Communication Skills

    2 weeks ago

    Neenah, Wisconsin, United States Domino's Franchise Full time

    Domino's Franchise is seeking a Customer Service Representative to join our dynamic team. As a key member of our team, you will provide exceptional customer service, answering phone calls, responding to emails, and handling customer inquiries in a professional and courteous manner.Our ideal candidate will have excellent communication skills, with the ability...

  • Customer Service Representative

    4 weeks ago

    Neenah, Wisconsin, United States The Kroger Company Full time

    Key Responsibilities:• Communicate effectively with customers to respond to their inquiries and requests in a timely manner.• Operate equipment according to company guidelines to ensure efficient store operations.• Follow basic product handling procedures to maintain a clean and organized store environment.• Assist with product production, packaging,...

  • Customer Service Representative

    6 days ago

    Neenah, United States Menasha Corporation Full time

    Menasha Corporation Employees, please log-in to your Workday account to apply for positions. ABOUT US (AND OUR EXCITING FUTURE) Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global...

  • Customer Requirement Specialist

    4 weeks ago

    Neenah, United States United Plastic Fabricating Full time

    Come Join Our Team! The Customer Service Representative coordinates and ensures complete, accurate entry, routing and scheduling of sales orders. Job Duties: - First point of contact for tier 1 and 2 customers. - Calls customers weekly to request wha Specialist, Customer, Retail

  • Customer Service Rep

    2 weeks ago

    Neenah, United States ABR Employment Services Full time

    Job DescriptionJob DescriptionAre you looking for a customer service position? Our client in Neenah is looking for an Customer Service / Inside Sales RepresentativeCustomer Service / Inside Sales Representative Job DescriptionOur client, a small 70-Year-Old Family-owned business, has an immediate opening for a highly motivated person to join their team. ...

  • Customer Care Team Lead

    1 month ago

    Neenah, Wisconsin, United States Jewelers Mutual Group Full time

    {"title": "Customer Care Supervisor", "description": "Job SummaryThis role is responsible for creating and maintaining a positive work environment that fosters staff development and customer satisfaction in Customer Care. The ideal candidate will deliver on organizational goals by developing and implementing key components of Customer Care, including...

  • Retail Sales Representative

    2 months ago

    Neenah, United States TCC Wireless Full time

    Retail Sales RepresentativeJOB DESCRIPTIONPart -Time Retail Sales RepresentativeT-Mobile Premium Retailer - TCC WirelessMake up to $20+/hour all in!Base pay and commission! The Retail Sales Representative enjoys a fast-paced and high energy environment. As a Retail Sales Representative you are the connection between the customer and the T-Mobile brand. You...

  • Customer Care Sales Agent

    3 months ago

    Neenah, United States Jewelers Mutual Group Full time

    SUMMARY Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders. WHY Jewelers Mutual: We are a financially...

  • Customer Care Sales Agent

    3 months ago

    Neenah, United States Jewelers Mutual Group Full time

    SUMMARYCustomer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders. WHY Jewelers Mutual:We are a financially...