Customer Care Supervisor

2 days ago


Neenah, Wisconsin, United States Jewelers Mutual Group Full time
About the Role

We are seeking a highly skilled and experienced Customer Care Supervisor to join our team at Jewelers Mutual Group. As a Customer Care Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Lead a team of customer service representatives to ensure that they are providing excellent service to our customers.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with other departments to ensure that customer needs are met.
  • Provide coaching and training to customer service representatives to ensure that they have the skills and knowledge needed to provide excellent service.
Requirements
  • Bachelor's degree in a related field.
  • Minimum 2 years of experience in customer service or a related field.
  • Proven leadership and management skills.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.



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