Customer Care Supervisor

4 weeks ago


Neenah, Wisconsin, United States Jewelers Mutual Group Full time
Job Title: Supv, Customer Care

Job Summary:

Jewelers Mutual Group is seeking a highly skilled and experienced Customer Care Supervisor to join our team. As a key member of our Customer Care department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support to ensure that they are meeting their performance goals and providing excellent customer service.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure that customer needs are being met and that our products and services are being delivered effectively.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Stay up-to-date on industry trends and best practices in customer service and share knowledge with the team.

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 2 years of experience in a customer service or supervisory role.
  • Proven track record of success in leading a team and improving customer satisfaction.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading insurance company in the jewelry industry.


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