Customer Care Supervisor
4 weeks ago
Job Summary:
Jewelers Mutual Group is seeking a highly skilled and experienced Customer Care Supervisor to join our team. As a key member of our Customer Care department, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and support to ensure that they are meeting their performance goals and providing excellent customer service.
- Develop and implement strategies to improve customer satisfaction and retention.
- Collaborate with other departments to ensure that customer needs are being met and that our products and services are being delivered effectively.
- Monitor and analyze customer feedback and make recommendations for process improvements.
- Stay up-to-date on industry trends and best practices in customer service and share knowledge with the team.
Requirements:
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in a customer service or supervisory role.
- Proven track record of success in leading a team and improving customer satisfaction.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- The chance to work with a leading insurance company in the jewelry industry.
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