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Consulting Delivery Consultant

1 month ago

Austin, United States IBM Full time

Introduction A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into industry-leading solutions. We are an infinitely curious team, always seeking new possibilities, and dedicated to creating the world’s leading AI-powered, cloud-native software solutions. Our renowned legacy creates endless global opportunities for our network of IBMers. We are a team of deep product experts, ensuring exceptional client experiences, with a focus on delivery, excellence, and obsession over customer outcomes. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. Your Role and Responsibilities We are seeking individuals with business and technology consulting experience to design, configure and implement Apptio’s SaaS solutions for our strategic customers. Apptio’s Software Implementation Consultants see the big picture and function as integrators between business needs and technology solutions. This role will work closely with customers and requires strong customer-facing abilities to include active listening and in areas where knowledge or experience is lacking, our customers often require strong leadership/partnership to get them to their desired value outcome. If you have the passion and energy to work in a fast-paced environment, you are the person we are looking for Your Key Responsibilities: Gather and document functional and business requirements from the client, as well as translate them into a solution design and specific requirements, ensure the solution has alignment to the clients use cases and provides maximum solution value, and is within scope of Apptio products/services. Configure, test, & document Apptio dashboards, reports and underlying data models to meet functional design and specifications. Work closely with other consultants in the organization to leverage skill sets and deliverables. Provide end user training as needed. Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion. Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite. Work with content management to channel commonalities across customers into best practices processes & product delivered templates. Required Technical and Professional Expertise 7+ years of experience in a business analyst, consulting, or technical analyst role Experience with Excel, SQL, relational databases or business intelligence software. Customer facing experience in system implementation Ability to demonstrate experience with data analysis and data manipulation. Education in Engineering, Computer Science, MIS, Finance or equivalent experience Preferred Technical and Professional Expertise Consulting experience in enterprise systems implementations Executive report and dashboard design, SQL / SSRS, KPI’s, Tableau etc Skilled at working with large data sets, quickly detecting and resolving data-related issues. #J-18808-Ljbffr