CUSTOMER CARE SPECIALIST

2 months ago

Pearl City, United States Ghpmgmt Full time

CUSTOMER CARE SPECIALIST (Pacific Palisades)

Job Category:

Resident Services Requisition Number:

CUSTO003162 Posted:

July 17, 2024 Employment Type:

Full-Time Locations

Location:

Pacific Palisades, CA 90272, USA Description

As the

Customer Care Specialist , you will play a crucial role at GHP. Your mission will be to create the greatest possible living experience. You will serve as the first point of contact for all resident interactions onsite. As a successful Customer Care Specialist, you will demonstrate a professional and friendly personality, with an uncompromising desire to deliver an exceptional resident experience. REPORTS TO:

Customer Care Manager and/or Community Manager HOW YOU WILL CONTRIBUTE:

Customer Service: Acts as first level of contact for all resident inquiries, service requests, and concerns Creates a sense of community and an outstanding living experience for residents Resolution driven and promotes positive, proactive resident relations Mediate residents’ conflicts and provide recommended alternative solutions to management for consideration Efficiently handle resident requests and complaints Contributes to resident retention efforts through service delivery and participation in resident events and outreach Assists with all inquiries including move-in process, resident requests, follow-up, administration, renewal process, and move-out process Demonstrates service excellence through the demonstration of company values, employee promise, policies, and initiatives. Sales and Marketing: Plan and host community events Utilizes social media outlets (YELP, Google, Facebook, etc.) to engage residents as assigned. Contributes to the resident renewal process by acting in a sales capacity to present renewal options to residents Operations: Contributes to the cleanliness and curb appeal maintenance of the property by inspecting the property common area and resident amenities daily and reporting to the Service Team any areas that need to be cleaned. Conducts patio and balcony compliance inspections to ensure these meet the GHP exterior standards. Prepares notices for residents in accordance with lease and Fair Housing requirements as instructed by the Community Manager Generates maintenance work orders and follows up with the Service Team for status and completion Effectively communicates with residents on the status of maintenance work orders placed Logs all resident activity Maintains thorough knowledge of specifications and community policies As needed, participates in rent delinquency prevention efforts by reaching out to late residents and ensuring these post payment to their account as soon as possible. YOU HAVE: Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment Personable, positive, team-oriented mindset Ability to multitask, work independently, manage competing requests and priorities High school diploma or equivalent experience 6 months-12 months practical experience in customer relations within Property Management or similar industry and/or 2-3 years combination of customer relations in retail, hospitality, or property management preferred. Knowledge of Fair Housing preferred Must pass background and drug test screening May require driving a golf cart. Physical Requirements: Frequently move/traverse, ascend/descend stairs in/around apartment homes and community Constantly positions self to bend, stoop, reach, lift Occasionally lift/move/carry up to 25lbs with/without assistance Frequently lift/move/carry 5lbs Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors Ability to remain in a stationary position for extended periods of time Ability to observe details at close range (within a few feet of the observer). Constantly operates computer, 10-key, and other office productivity machinery. Constantly works in low to moderate noise levels Constantly works in outdoor weather conditions Benefits:

Fully paid medical insurance available to employees along with dental and vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork, and onsite parking.

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