Customer Service Representative

2 months ago

Rock Hill, United States Avita Pharmacy Full time

Overview:

The Bilingual Customer Service Representative will assist patients with picking up and checking out their medications.

This is a full-time position located in Rock Hill, SC (455 Lakeshore Pkwy - Affinity Health Center) and the work schedule is Monday through Friday from 9am to 5pm.

Great work-life balance. No evening or weekend shifts

About the Role:

  • Operate the cash register and balance the drawer accurately
  • Accept prescription orders and evaluate information for completeness and accuracy
  • Coordinate and track daily deliveries
  • Ensure daily deposits are properly carried out in a timely way
  • Assist with the pharmacy walk-up window
  • Maintain a positive, professional, and caring attitude toward customers at all times
  • Provide excellent customer service by acknowledging, assisting, and showing compassion toward all patients
  • Communicate effectively and courteously with all Pharmacy Team members
  • Multitask calmly and effectively in a fast-paced environment
  • Maintain a neat and organized workstation
  • Perform other related duties as assigned
  • Perform in accordance with company policies and standards
  • Embrace and perform in the spirit of the companys core values and goals

About You:

  • High School Diploma or general education degree (GED)
  • Proficient in English with strong verbal and written communication skills
  • Must be Bilingual in Spanish
  • Strong typing and data-entry skills
  • Cashiering and Customer Service experience a plus
  • Experience working in a healthcare setting/medical assistance/pharmacy setting a plus
  • Must have a reliable mode of transportation to get to and from our Rock Hill, SC pharmacy on a regular daily basis
  • Must be energetic and flexible and have a positive, helpful attitude both in-person and on the phone

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired tobe the care that unlocks the full potential of health for all.Were committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match.

All benefits are subject to the applicable plan terms.

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