Customer Service Representative

3 months ago

Rock Hill, United States Composites One Full time

** Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** CUSTO01601 Showing 1 location **Job Details**

**Description**

**Composites One LLC** is the leading supplier of essential materials for **wind energy, aerospace, defense, consumer recreation** and **construction composites manufacturing.** We have a global presence and operate **44** North American distribution centers. As a family business, for over 60 years we have had a culture that treats each team member with **respect** and **offers opportunities for growth and personal success.**

Our **Customer Service Representative** serves as the primary customer contact and delivers Stellar customer care through **accurate order entry**, **problem resolution** and **organizational support**. Responsible for **maintaining customer accounts;** **coordinates communication between the customer**, **Sales team**, **Supply Chain team** and other internal staff, to maintain a high level of customer satisfaction.

**Primary Job Responsibilities:**

* Confirm customers' weekly orders

* Provide price quotes

* Promote new and existing products to customers

* Resolve customer issues

* Maintain customer accounts

* Coordinate communication between the customer, Sales Team, and other internal staff to maintain a high level of customer satisfaction

* May also perform other administrative duties such as invoicing, processing credit card orders, obtaining proof of delivery, sorting and distributing incoming mail, reviewing and preparing outgoing mail and filing invoices.

**Position Requirements:**

* A minimum of 3 years experience in a non-retail customer service environment.

* High School Diploma or GED required; Associates or Bachelor's degree preferred.

* Experience in a business to business account support and distribution role strongly preferred.

* Ability to effectively prioritize and manage multiple tasks.

* Ability to identify the needs and preferences of assigned customers and to coordinate with internal support functions to meet customer needs.

* Ability to successfully research and resolve customer issues in an accurate, thorough and timely matter with minimal assistance.

* Ability to travel for training and relationship-building (10%).

**Benefits and Compensation Include:**

Health Insurance (Medical, Dental, Vision), 401K Plan with Company Match and Profit Sharing, Paid Time Off, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Educational Assistance Program.

**CULTURE:** This is a great place to work We are deeply committed to cultivating an environment of **Respect, Teamwork, and Communication.**

**INTEGRITY:** The foundation of all strong relationships is **TRUST**. We strive to act with integrity and honesty in all interactions with our customers, suppliers, and employees to build meaningful relationships

**CONTINUOUS IMPROVEMENT AND INNOVATION:** In order to remain successful, **we must continuously improve our processes and practices**. Each of our employees understands they have a **responsibility to innovate** and look for opportunities to become better at what we do.

Equal Employment Opportunity (EEO)

Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please contact the ADA Coordinator by email at ADACoordinator@compositesone.com.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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