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Patient Svcs Rep-Full Time- Wheaton
2 months ago
Position Requirements: High school diploma or equivalent. 2~3 years experience in ambulatory medical office setting. Experience handling difficult callers/customers/patients. Cashier and computer skills preferred. CRT/PC experience in a customer service setting. Working knowledge of the IDX System preferred. Ability to solve problems posed by callers leaving messages seeking referrals appointments billing issues and clinical information. Ability to meet greet and use positive customer service skills in working with patients customers. Good communication skills. N/A Ability to function in a high volume multiple task environment. Exposure to ill patients. Possible travel to other sites or to ancillary settings for training programs and/or temporary assignments. Bilingual preferred (especially in Spanish and Polish).Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds or when patient is unable to assist with the lift patient handling equipment is expected to be used with at least one other associate when available. Unique patient lifting/movement situations will be assessed on a case~by~case basis. Purpose: Ensures the provision of efficient effective quality customer service and practice support by performing a variety of general office duties: Maximize revenues by accurately entering appropriate charges and collecting payments at the time of service and entering all codes accurately from encounter form up to date and accurate billing information into the patient accounting system. Assists patients with any problems or concerns and directs them to the appropriate support function for assistance. Coordinates the technical functions of the records department. Ensures that confidentiality is maintained at all times.Accountabilities:Patient Reception (Check~In Process). Provision of efficient high~quality service to patients who arrive for appointments in person or who telephone requesting appointments or information on test
