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Customer Account Specialist
4 months ago
Job DescriptionCustomer Account Specialist - Dayton, NJ (South Brunswick, NJ)Summary:A Customer Account Specialist is the voice of the Customer within IFF and manages the sales order process through shipment and delivery for assigned customers and affiliates.Key Responsibilities:15% - Enter customer orders into SAP, acknowledge and confirm orders back to customer.25% - Manage all aspects of assigned accounts, clearly communicating with the customer, Sales, and other internal teams.30% - Track order fulfillment progress, run open order report daily and proactively communicate exceptions to customer and management.15% - Log customer complaints via QM system, process Credits, Debits and RA's in Dispute Module in a timely manner.5% - Maintain all customer related master data.5% - Provide coverage for co-workers who are out of office.5% - Prepare forecasts, safety stock and inventory information as needed.Key Competencies:Job KnowledgeProblem SolvingTeamworkCustomer OrientationInterpersonal Skills/CommunicationDevelopment of SubordinateBusiness KnowledgeJob RequirementsMinimum:Previous Customer Service experience. Previous manufacturing operations experience. Strong verbal and written communication, solid problem solving & decision-making skills.Preferred: Bachelor's degree and a strong working knowledge of SAP and MS Office.Additional Information: The Customer Service role requires flexibility and adaptability to accommodate the ever-changing industry and customer demands.
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