Account Manager
3 weeks ago
Tuesday, March 19, 2024
SUMMARY:
The Account Manager is responsible for building and managing long term relationships with our law firm clients by providing excellent customer service to the attorneys and their support teams. The ideal candidate isprofessional, talented, and hardworking; and performs comfortably in a fast-paced, goal-oriented work environment. This position requires someone who ishyper-responsive and goes the extra mile to consistently exceed our clients expectations.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide oversite for a book of business.
Provide by-weekly status updates on all cases.
Proactively contact clients with any questions that arise.
Manage Client Orders.
Verifies identification of individuals requesting medical records. Handle incoming requests from clients, as well as responding to questions within the same business day; ensuring that issues are resolved both promptly and accurately to achieve first contact resolution.
Interacts with legal and medical offices regarding matters pertaining to medical record request. Confer with clients by telephone or through email to provide information and or status of product.
Troubleshoot and gather information from clients to identify root causes of clients problems and/or dissatisfaction with product. Determining appropriate courses of action to ensure the result is successful from both the client and company standpoint, and to accurately document the interaction through applicable tracking methods.
Manage a small listed of targeted client orders directly.
Ensures that all policies and procedures comply with all legal requirements.
Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records. Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
Report all pertinent findings of clients inquiries, complaints and client satisfaction to applicable management when necessary.
Any other duties of similar or lesser nature as required.
COMPETENCIES, SKILLS AND ABILITIES
Flexible schedule and available to work occasional overtime as required.
Exceptional organizational, project management, written and verbal communication skills.
Strong ability to manage multiple tasks, prioritize deliverables, adhering to tight deadlines.
Excellent attention to detail and follow-through.
Creative problem solver with ability to overcome challenges, utilize available resources to find solutions.
Strong sense of integrity, initiative and extraordinary teamwork aptitude.
Service attitude with ability to adjust to ever-changing, and face-paced work environment.
Take ownership and accountability, as well as manage internal and external expectations.
Flexible, motivated, engaging team player; with a solution oriented can do attitude.
Familiarity with subpoenas, written depositions and affidavits a plus.
Ability to think quickly and logically to ensure expedient response to customer inquiries.
Excellent attendance and punctuality.
Ability to consistently meet or exceed goals.
EDUCATION / EXPERIENCE
High school diploma or equivalent required.
Bachelors Degree or equivalent required.
Minimum 3 years experience in customer service required.
Adheres to compliance policies.
Constantly strives to achieve excellence in day-to-day operations of respective department.
Works collaboratively with all members of management to resolve departmental and organizational challenges. expeditiously, economically, professionally and with minimum disruption to the practice.
Team player approach.
Experience working in a multi-function, multi-geography environment preferred.
SUPERVISORY RESPONSIBILITIES:
This role is not a supervisor position.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
CERTIFICATES, LICENSES, REGISTRATIONS
None
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.
TRAVEL REQUIREMENTS
Little to no travel expected for this position.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to the job at any time with or without notice.
AAP/EEO STATEMENT
Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
#J-18808-Ljbffr
-
Account Manger
2 days ago
Rocklin, United States Intercare Holdings Insurance Services, Inc. Full timeJob Type Full-time Description Summary: Provides the necessary support to enable the company to maximize its customer service, its standard operating procedures, and to maintain excellent client relations. Consults with client to define a need or a problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solution by...
-
Account Manger
3 days ago
Rocklin, United States Intercare Holdings Insurance Services, Inc. Full timeJob Type Full-time Description Summary: Provides the necessary support to enable the company to maximize its customer service, its standard operating procedures, and to maintain excellent client relations. Consults with client to define a need or a problem, conducts studies and surveys to obtain data, and analyzes data to advise on or recommend solution by...
-
Account Executive
1 day ago
Rocklin, United States Tradesmen International Full time*Hybrid Role - 70% of week spent in assigned field territory, 30% admin/officework done remotely/WFH*Since 1992, Tradesmen International has been the construction industry’s premier Construction Labor Support Company, helping contractors greatly improve their workforce productivity while reducing their labor costs and recruitment efforts. We have...
-
Account Director, Creative Services
4 weeks ago
Rocklin, United States Tag Full timeMust have recent Life Science experience and experience in product launch to be considered for this role! JOB QUALIFICATIONS • Bachelor's Degree in Marketing or related field. A combination or work experience and education can be substituted. • 5+ years of experience in Account Management • 4-7 years sales background or project management...
-
Asset Manager
1 month ago
Rocklin, United States Certified Employment Group Full timeJob DescriptionJob DescriptionOur most valuable and sensitive area of business is its capital assets and inventory. Sourced from many vendors, with a multitude of conditions; performance, configuration, physical condition, warranty, calibration, accessories and more. We thrive on acquiring assets from parties who liquidate equipment and do not know much...
-
Production Manager
8 hours ago
Rocklin, United States Anansys Staffing, LLC Full timeJob Description Job Description About the job What You'll Do The Production Manager of the Rocklin MDF Manufacturing facility is responsible for the overall production of the plant including leadership of the hourly work force, leading and developing the supervisory team, raw material consumption and yield, quality, cost of production and satisfying customer...
-
Production Manager
11 hours ago
Rocklin, United States Anansys Staffing LLC Full timeJob DescriptionJob DescriptionAbout the job What You'll DoThe Production Manager of the Rocklin MDF Manufacturing facility is responsible for the overall production of the plant including leadership of the hourly work force, leading and developing the supervisory team, raw material consumption and yield, quality, cost of production and satisfying...
-
Payables Specialist II
1 month ago
Rocklin, United States AtWork Group Full timeWe are seeking a Payables Specialist II s objective is to support the Finance department leadership in ensuring financial control management. This is a mid-level position with increased responsibility in accounts payable functions.RESPONSIBILITIES:● GENERALEmploy time management in balancing all work dutiesAdhere to all company policies and procedures,...
-
Payables Specialist II
2 weeks ago
Rocklin, United States AtWork Group Full timeWe are seeking a Payables Specialist II s objective is to support the Finance department leadership in ensuring financial control management. This is a mid-level position with increased responsibility in accounts payable functions.RESPONSIBILITIES:? GENERALEmploy time management in balancing all work dutiesAdhere to all company policies and procedures, i.E.,...
-
Director of Finance and Administration
3 weeks ago
Rocklin, United States GrowthWise Search Partners Full timeMake an impact by expanding the capacity of our finance and accounting department as the department leader, where you can work both strategically and hands-on with both accounting and finance duties and oversight. Bring your continuous improvement mindset to search for and implement efficiencies Autonomy and flexibility for your schedule – you choose your...
-
Director of Finance and Administration
1 month ago
Rocklin, United States GrowthWise Search Partners Full timeJob DescriptionJob DescriptionMake an impact by expanding the capacity of our finance and accounting department as the department leader, where you can work both strategically and hands-on with both accounting and finance duties and oversight. Bring your continuous improvement mindset to search for and implement efficiencies Autonomy and flexibility for your...
-
Claims Success Associate
1 day ago
Rocklin, United States Luna Physical Therapy Full timeAbout Luna Physical therapy is powerful-for developing strength, managing emerging conditions, or recovering from surgery. But it's challenging for physical therapy to make a significant clinical impact because therapists and patients are worn out. Through technology and innovation, Luna makes it easier to give and receive care. Driving faster recoveries for...
-
Pacific Gas And Electric Jobs
1 week ago
Rocklin, United States Pacific Gas And Electric Company Full timeJob Description: This journey level Project Controls Analyst position provides support to Project Managers on Electric Operations projects with minimal guidance of the Project Manager/PCA Supervisor. If assigned, may perform functions in the Project Support Function, the Central Data Management Function, and/or the Central Financial Analysis Functions....
-
Quality Control Analyst
1 month ago
Rocklin, United States Randstad Life Sciences US Full time1 Year ContractRocklin, CAMax PR: $23-28/hr SUMMARYMonitors and documents that procedures, processes, equipment, and systems meet specifications and quality standards. Drives improvement of processes and procedures.IMPACT:Impacts the results of own team with own contributions.COMPLEXITY:Performs routine assignments using existing procedures OR works...
-
Quality Control Analyst
1 week ago
Rocklin, United States Randstad Life Sciences US Full time1 Year ContractRocklin, CAMax PR: $23-28/hr SUMMARYMonitors and documents that procedures, processes, equipment, and systems meet specifications and quality standards. Drives improvement of processes and procedures.IMPACT:Impacts the results of own team with own contributions.COMPLEXITY:Performs routine assignments using existing procedures OR works...
-
Quality Control Expert
2 weeks ago
Rocklin, United States Integrated Resources, Inc ( IRI ) Full timeJob Title: Quality Control Expert Job Location: Rocklin, CAJob Duration: 12 Months+ Note:A Quality Control analyst eager to be a part of a collaborative team. This role will focus on testing product to support business need including batch release, investigative testing, and validation. Previous immunohistochemistry and ELISA experience sought after....
-
Research Assistant
2 weeks ago
Rocklin, United States Integrated Resources, Inc ( IRI ) Full timeJob Title: Quality Control ExpertJob Location: Rocklin, CAJob Duration: 12 Months+ A Quality Control analyst eager to be a part of a collaborative team. This role will focus on testing product to support business need including batch release, investigative testing, and validation. Previous immunohistochemistry and ELISA experience sought after.Monitors and...
-
Quality Control Analyst
2 weeks ago
Rocklin, United States Integrated Resources, Inc ( IRI ) Full timeJob Title: Quality Control ExpertJob Location: Rocklin, CAJob Duration: 12 Months+ A Quality Control analyst eager to be a part of a collaborative team. This role will focus on testing product to support business need including batch release, investigative testing, and validation. Previous immunohistochemistry and ELISA experience sought after.Monitors and...
-
Quality Control Analyst
6 days ago
Rocklin, United States Randstad Life Sciences Full timeJob DescriptionJob Description1 Year ContractRocklin, CAPR: $23-28/hr SUMMARYMonitors and documents that procedures, processes, equipment, and systems meet specifications and quality standards. Drives improvement of processes and procedures.IMPACT:Impacts the results of own team with own contributions.COMPLEXITY:Performs routine assignments using existing...
-
Member Experience Lead
2 weeks ago
Rocklin, United States Trofholz Technologies, Inc. Full timeEmbrace the vitality of living, breathing, and believing in a wellness lifestyle with The Rising Zone (TRZ). TRZ stands as a beacon, a coworking center like no other, dedicated to instigating a paradigm shift in the minds of professionals, athletes, and families. Our mission? To illuminate the transformative power of harmonizing mind, body, and soul,...