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Mortgage Collection Specialist

4 months ago

Tupelo, United States Cadence Bank Full time

Primary Purpose: This position will generate borrower phone calls regarding outstanding delinquent mortgage loans and seek resolution to the delinquency.

Principal Duties and Responsibilities:

* Contact mortgage borrowers via telephone and written or electronic communication using a manual list while obtaining all of the necessary permissions.

* Transfer phone calls to other Servicing departments when appropriate to assist the borrowers with other mortgage related questions or concerns.

* Record information about the financial status of borrowers and the status of collection efforts.

* Arrange for debt repayment or establish repayment schedules based on the borrower's financial situation.

* Responsible for complying with federal, state and local regulations pertaining to real estate collections, foreclosure and bankruptcy practices.

* Collectors will be responsible for inputting results of conversations into the Fiserv Loan Serv platform.

* Responsible for obtaining the appropriate compliance training including Fair Debt Collection Practices Act, Telephone Consumer Protection Act, Information Security, etc.

Job Specifications:

* Excellent verbal and written communication skills

* Proficient in the use of Microsoft office and their associated suite of product

* Ability to multi-task while meeting strict deadlines

* Outstanding time management

* Sound decision making skills

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