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Healthcare Specialist

2 months ago

Tupelo, Mississippi, United States North Mississippi Health Services Full time

Job Summary

We are seeking a highly organized and detail-oriented Healthcare Specialist to join our team at North Mississippi Health Services. As a key member of our medical clinic team, you will be responsible for providing exceptional customer service, ensuring accurate and efficient patient admission and discharge processes, and maintaining accurate records.

Key Responsibilities

  • Customer Service:
    • Greet patients in a positive and courteous manner
    • Answer and direct calls to appropriate personnel
    • Direct visitors and physician office patients to correct locations
    • Assist patients with questions about patient portal
    • Ensure waiting area and front desk are organized and presentable
  • Admission:
    • Verify and update personal and demographic information
    • Review and explain paperwork, including privacy acknowledgments and financial responsibility
    • Obtain and scan insurance cards into applicable databases
    • Verify insurance eligibility and benefits information
    • Collect and witness required signatures on patient paperwork
  • Discharge:
    • Assist patients with scheduling and rescheduling appointments
    • Provide financial counseling and assistance with charity applications
    • Collect and post payments on accounts
  • Reporting and Recordkeeping:
    • Access and review work lists in multiple systems daily
    • Process, maintain, and update patient records
    • Reconcile daily activities, including patient orders and payments
  • Bill Edit Review:
    • Review and research rejected interface data
    • Resolve billing edits
  • Supplies:
    • Maintain up-to-date office supplies and stock
  • Regulation:
    • Adhere to NMHS/NMMC policies, procedures, and guidelines

Requirements

  • High school diploma or equivalent
  • Minimum of 2 years of clerical and collection experience in a healthcare environment
  • Strong organizational, customer service, and communication skills
  • Strong mathematical skills and problem-solving abilities
  • Working knowledge of personal computers and software applications
  • Strong interpersonal skills