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Sr Manager, Product Operations

2 months ago

Draper, United States Pluralsight Full time

Job Description:

A Sr Manager of Product Operations drives high-priority initiatives such as Operating Framework Best Practices, Product Development Lifecycle (PDLC) Best Practices, and Product Development University (PDU) Reboot. They will play a crucial role in the development and management of Pluralsight's software product They are passionate about business impact and truly understand how to build a product operations muscle that empowers our team members to do their best work

Who you're committed to being:
  • You enjoy learning and are open to new ways of doing things.
  • When communicating you are self-aware, insightful, and proactive.
  • You are a team member first and individual contributor second. You are aware that high-performing teams are only as strong as their weakest link.
  • You believe in continuous improvement and request frequent feedback from others.
What you'll do:
  • Ensure scalable, effective business processes
  • Provide business administration of the department tech stack
  • Manage department-wide changes and communication plans
  • Maintain templates, references, and resources for product managers
  • Analyze and evaluate the feasibility and relevance of proposed complex products and services - and develop and amend as necessary with guidance from senior colleagues. May also be responsible for supervising activities performed by a product development or specialist team.
  • Identify and evaluate complex, expertise-led solutions against a range of criteria to find the ones that best meet business needs.
  • Develop straightforward business cases to quantify current costs, justify project investment, and identify the return on investment.
  • Performance Analysis: establish, track and analyze key performance indicators (KPI) to evaluate the success of product initiatives and identify areas of improvements
Experience you'll bring:

An ability to work independently and provide guidance and training to others regarding the following; analyzing data trends for use in reports to help guide decision making, to orient the seller's organization around delivering to the key needs of their customers, maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.

Requirements:
  • 3+ years of project management experience in highly technical field
  • Background in product operations, product management, or operational role that worked closely with product and engineering teams in a fast-paced, growth SaaS company
  • Proven experience as a cross-functional leader in support of company initiatives, business partners, and stakeholders
  • Skilled at creating, implementing, and/or driving product development lifecycle (PDLC) standards and best practices at scale
  • Proficient with business systems and tools (Jira, Confluence, Workboard, Aha, Salesforce, etc.)
Education and Experience Requirements:
  • Requires a minimum of 5 years of related or equivalent experience; or 3+ years with an advanced degree.
  • BS degree or MS degree in computer science, engineering, or similar field or hands on experience in technical roles
Travel Requirements

While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.

Why you'll love working here:
  • We're remote- and hybrid-friendly
  • We're mission driven and guided by our culture pillars
  • We have a strong commitment to diversity and belonging
  • We cultivate a culture of trust, autonomy, and collaboration
  • We're lifelong learners and champion team member growth and advancement
  • We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
About us:

We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.

Learning and development are at the core of who we are. We're out to help every technologist build better, and we're looking for curious, talented people to help us inspire and empower the tech workforce to achieve their goals. Our culture of autonomy, continuous learning, and collaboration creates an environment for growth and empowers us to drive impact through innovation.

Physical and Mental Requirements

Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.

EEOC Statement

Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.

For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.

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