Sr. Helpdesk Technician

2 weeks ago

Draper, United States BambooHR Full time
Job DescriptionJob Description

Please Note: This is an in-office position that will require working at our Draper, UT headquarters.

Essential Job Duties

BambooHR's Sr. Help Desk Technician are responsible for overseeing the day-to-day operations of the Helpdesk. You will help our employees do their best work by troubleshooting technical issues and ensuring the smooth operation of our office IT needs.

You will:

  • Oversee Daily Helpdesk Operations
    • Manage and support the daily activities of the Helpdesk team.
    • Train and mentor junior team members.
    • Ensure timely resolution of technical issues for end users.
  • Technical Support:
    • Help end users resolve technical workstation issues (both Windows and MacOS).
    • Troubleshoot software and access issues using tools such as Okta, Google Workspaces, Slack, Zoom, Salesforce, Jira, etc.
    • Troubleshoot basic network issues.
  • Equipment and Inventory Management
    • Provision of new IT equipment (laptops, monitors, TVs, Zoom Rooms, etc.).
    • Maintain inventory of office equipment like keyboards, mice, monitors, and laptops.
  • Efficiency and Documentation
    • Assist in identifying ways to automate job responsibilities wherever possible for continued efficiency.
    • Contribute to the ongoing documentation and improvement of our systems and processes.
  • Collaboration and Improvement
    • Work closely with a team that is always helping each other improve.
    • Come to work, do great things, then go home

What You Need to Get the Job Done

  • 3+ years of experience in a Helpdesk or Tech Support role.
  • Outstanding problem-solving skills and meticulous attention to detail.
  • Ability to learn and communicate technical information.
  • Experience with Windows 10/11 and Mac OS.
  • A service-minded attitude and a passion for helping others.
  • Ability to lift up to 40 libs.

What Will Make Us REALLY Love You

  • You have an Associate's Degree in a related field
  • You have previous experience in automation tools
  • You have basic network experience (VLANs, Routing, Switching)
  • You have experience with Okta, Jamf Pro, Microsoft InTune, Google Workspace, Zoom, Slack, Jira (or similar tools)
  • You are self-motivated and an ambitious learner

What You'll Love About Us

  • Great Company Culture. We've been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture
  • Make an Impact. We care about your individuality by giving you the freedom to grow and create within the company, regardless of your position
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)
  • Health Benefits. Medical with HSA and FSA options, dental, and vision
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
  • Financial Peace University. We pay for a one-year subscription and you walk away with financial savvy and a bonus
  • Give back. Get paid to give your time to the community: ask us about this
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
  • Amazing Office Amenities. We've got incredible benefits at our Draper headquarters including a full-size gym, pickleball courts, a great office cafe, and free fountain drinks Ask us more about our office
  • In-Person Onboarding All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters Ask us more about Bamboo Beginnings
  • Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location

An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For" and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

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