Front Office Supervisor

2 days ago


Charleston, United States Dewberry Charleston Full time
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

PRIMARY FUNCTION: Front Office Supervisor

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

ESSENTIAL FUNCTIONS:

Major areas of responsibility include, but are not limited to:
  • Manage Front Desk activity and act as Manager-on-Duty in absence of the Front Office Manager.
  • Assume accountability for resolving guest issues and concerns beyond the initial encounter with the Front Desk Host.
  • Assist in overseeing complimentary rooms, out of order rooms, and blocking of the house.
  • Build and maintain strong relationships with other departments, ensuring consistent and seamless communication.
  • Train, coach, and counsel the Front Office team: Front Desk Hosts, Overnight team, Valets, and Bellmen.
  • Ensure all team members adhere to Standard Operating Procedures.
  • Ensure log book is always updated, and Front Desk is following up on all requests for the day in a timely manner.
  • Communicate effectively with hotel management.
  • Perform daily Front Desk Host duties.
QUALIFICATIONS:
  • High school diploma/GED required.
  • Minimum of one year of hotel/hospitality experience.
  • Minimum of one year of customer service experience.
  • Excellent verbal and written communication skills.
  • Ability to handle difficult internal and external customers with patience, tact, and diplomacy.
  • Excellent data entry skills.
  • Ability to work overtime, evenings, overnights, weekends, and/or holidays.
BENEFITS OF JOINING THE DEWBERRY TEAM:
  • Competitive Pay
  • Advancement & Growth Opportunities
  • Full-Time and Part-Time Positions
  • Flexible Paid Time Off
  • 401K with Company Match
  • Education Reimbursement
  • Free Downtown Parking
  • Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2022 Cond Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston's century architectural splendor. The hotel is the result of owner John Dewberry's vision of "Southern Reimagined," which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

  • Charleston, West Virginia, United States Holiday Inn Express Charleston Full time

    Job Title: Front Office ManagerOverview:Holiday Inn Express Charleston seeks an experienced Front Office Manager to oversee the day-to-day operations of our front office department.Salary: $65,000 - $85,000 per year, commensurate with location and industry standards.Responsibilities: Supervise and train front office personnel to deliver exceptional customer...


  • Charleston, West Virginia, United States Infinity Hotels Full time

    As a Front Office Associate with Infinity Hotels, you will have the opportunity to provide top-notch customer service to our guests from around the world. In this role, you will be responsible for managing the front desk operations, including check-in and check-out, answering phone calls, and responding to emails. Your excellent communication and...


  • Charleston, West Virginia, United States Food Lion Full time

    As a Front End Store Supervisor at Food Lion, you will have the opportunity to make a real impact on our customers' shopping experiences. We are seeking a highly motivated and experienced professional to lead our Front End team and ensure that our customers receive exceptional service and support.About the RoleIn this role, you will be responsible for...

  • Front Desk Supervisor

    2 months ago


    Charleston, United States The Charleston Place Full time

    We believe that hospitality is a transformative art - that this "place" can do more than inspire and nurture its guests, team, and partners. It can inspire an entire city, country, and world. By captivating the hearts and imaginations of a new generation with renewed passion, purpose, and intention, we're building a hospitality company and place that...


  • South Charleston, United States Remington Full time

    What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform...


  • Charleston, West Virginia, United States QualDerm Partners LLC Full time

    Front Office Receptionist Job SummaryThe Front Office Receptionist plays a critical role in providing exceptional customer service to physicians, patients, family members, and medical professionals. This individual will be responsible for accurate and timely patient registration utilizing medical systems. Essential Duties and Responsibilities:Welcome...


  • Charleston, West Virginia, United States W M Woodward MD PA Full time

    We are seeking a dedicated and detail-oriented Front Office Medical Support Specialist to join our team at W M Woodward MD PA.Job RequirementsBachelor's degree in healthcare administration or related field;Minimum 2 years of experience in front office administration;Experience with Eclinical Works software preferred;Excellent communication and interpersonal...


  • Charleston, United States MedExpress Full time

    Description Position at MedExpress Job SummaryHaving energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and...


  • Charleston, United States MedExpress Full time

    Description Position at MedExpress Job SummaryHaving energized and friendly Front Office Assistants is essential to delivering quality care and creating success in our centers. As a Front Office Assistant, you will be responsible for greeting patients, activating patient files, and providing support to medical staff. If you're a team player with a warm and...


  • Charleston, United States ENT & Allergy Partners Full time

    Charleston ENT & Allergy has an immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice. As the first point of contact for our patients and their families, either in person or over the phone, our Medical, Front Desk Associate, Associate, Front Desk, Office, Hotel, Healthcare


  • Charleston, West Virginia, United States The Citadel Full time

    The Citadel invites applications for the Duty Officer Supervisor position in the Commandant's Department. This part-time, hourly role earns an estimated salary of $18-$22 per hour.**Job Description:**The successful candidate will oversee night shift operations, representing the College in a professional capacity. Key responsibilities include managing daily...


  • Charleston, West Virginia, United States Office Manager Full time

    Job SummaryWe are seeking an Operations Supervisor to support the Property Manager in overseeing daily activities. This role is ideal for a multitasking professional with excellent communication skills who can handle tenant inquiries, resolve issues efficiently, and ensure properties are well-maintained and compliant with regulations.Key...


  • Charleston, West Virginia, United States Courtyard Charleston Historic Full time

    We are looking for a highly skilled and customer-focused Front Desk Agent to join our team at the Courtyard Charleston Historic District. In this role, you will be responsible for providing exceptional guest service, handling room reservations and check-in/check-out procedures, and maintaining accurate records and reports.To succeed in this position, you...


  • Charleston, United States Charleston ENT & Allergy Full time

    Charleston ENT & Allergy has an immediate needs for friendly, compassionate, and efficient Front Desk Associates for our busy medical practice. As the first point of contact for our patients and their families, either in person or over the phone, our Front Desk Associates create a warm and welcoming atmosphere and manage patient interactions with sensitivity...


  • Charleston, United States Hilton Full time

    A Front Desk Supervisor with Hampton Inn and Suites is responsible for assigning work and ensuring the completion of daily tasks in Front Desk operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will it be like to work for this Hilton Worldwide Brand? With nearly 1,900 hotels globally, Hampton...


  • Charleston, West Virginia, United States Marriott North Charleston Full time

    **Job Title:** Front Desk Professional**Location:** Marriott North CharlestonWe are seeking a highly motivated and customer-focused Front Desk Professional to join our team at Marriott North Charleston. As a key member of our hospitality team, you will be responsible for delivering exceptional service to our guests and ensuring their stay with us is...

  • Front Desk Associate

    3 weeks ago


    Charleston, West Virginia, United States Marriott Charleston Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Marriott Charleston. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences, handling room assignments, and responding to guest inquiries in a timely and professional manner.Key Skills and...

  • Front Desk Supervisor

    3 weeks ago


    Charleston, West Virginia, United States Aimbridge Hospitality Full time

    ResponsibilitiesKey Responsibilities:Manage front desk operations during late-night hours (11pm-7am)Handle guest requests and resolve any issues that may arisePerform administrative tasks, including balancing transactions and preparing reportsMaintain accurate records and perform data entry dutiesRequirements:High school diploma or equivalent required;...

  • Front Desk Associate

    3 weeks ago


    Charleston, West Virginia, United States Marriott North Charleston Full time

    Job Overview:The Front Desk Agent plays a critical role in providing exceptional guest service and ensuring a seamless stay experience for our valued customers.Responsibilities:Greet guests warmly and make them feel welcome, maintaining eye contact and using a positive tone of voice.Employ effective operational and selling techniques to maximize occupancy...


  • Charleston, West Virginia, United States Cabin Creek Health Systems, Inc. Full time

    Career Overview:The Cabin Creek Health Systems, Inc. is seeking a skilled Dental Front Office Assistant to join their team at the Westside Health Center in Charleston, West Virginia. This full-time position offers a competitive salary of $15.50-$20.00 per hour.This role involves assisting dentists and dental hygienists in providing quality patient care...