Front Office Associate

5 days ago


Charleston, West Virginia, United States Infinity Hotels Full time
As a Front Office Associate with Infinity Hotels, you will have the opportunity to provide top-notch customer service to our guests from around the world. In this role, you will be responsible for managing the front desk operations, including check-in and check-out, answering phone calls, and responding to emails. Your excellent communication and interpersonal skills will shine through as you greet and welcome guests in a friendly and professional manner. If you have a passion for delivering exceptional customer service and are able to work well under pressure, we encourage you to apply for this exciting opportunity.

About the Role: We are seeking a highly motivated and professional Front Desk staff to join our team in West Virginia. As a Front Desk staff, you will be responsible for providing exceptional customer service to our guests and ensuring their satisfaction throughout their stay. You will be the first point of contact for our guests and will be responsible for managing their check-in and check-out process.

Key Responsibilities:
  1. Greet and welcome guests in a friendly and professional manner.
  2. Manage the check-in and check-out process for guests.
  3. Answer phone calls and respond to emails in a timely and professional manner.
  4. Manage reservations and ensure accuracy of guest information.
  5. Provide exceptional customer service and ensure guest satisfaction throughout their stay.

Requirements:
  • High school diploma or equivalent.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and organizational skills.
  • Proficient in Microsoft Office and basic computer skills.

Salary Range:$45,000 - $55,000 per year.
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