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Front Desk Receptionist
2 months ago
Description
Our medical practice is seeking a motivated and friendly Front Desk Receptionist to join our growing team. As the first point of contact for our patients, you'll play a vital role in ensuring a smooth and welcoming experience.
Responsibilities:
Patient Intake and Scheduling:
Greet patients warmly and professionally, both in person and over the phone.
Efficiently schedule appointments according to physician availability, patient needs, and insurance requirements.
Gather accurate patient demographic and insurance information, ensuring data integrity within our electronic health record (EHR) system.
Verify patient insurance eligibility and communicate any potential coverage issues clearly and proactively.
Send appointment confirmations and reminders via phone, email, or text message.
Patient Care and Communication:
Assist patients with completing necessary paperwork in a timely and accurate manner.
Answer patient questions regarding appointments, billing, and insurance in a courteous and informative way.
Effectively triage incoming calls, directing inquiries to appropriate staff members.
Manage patient flow in the waiting room, minimizing wait times and addressing any concerns promptly.
Collect co-pays, deductibles, and other patient payments according to established procedures.
Administrative Tasks and Support:
Maintain accurate and up-to-date patient records in the EHR system.
Manage the front desk efficiently, including filing, faxing, and data entry.
Support other clinical staff with administrative tasks as needed.
Ensure a clean and organized work environment, fostering a professional atmosphere.
Adhere to all HIPAA regulations to protect patient confidentiality.
Requirements
High school diploma or equivalent.
Minimum of 1 year of experience in a fast-paced customer service or healthcare environment (preferred).
Excellent organizational, communication, and interpersonal skills.
Proficient in computer skills, including Microsoft Office Suite and familiarity with EHR software a plus.
Ability to multi-task, prioritize effectively, and manage time efficiently.
Strong attention to detail and accuracy.
Positive and professional demeanor with a focus on exceeding patient expectations.
Ability to work independently and collaboratively as part of a team.
Compensation Package
At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.
Health & Welfare Benefits:
Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.
Retirement Savings & Income Security : Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.
Work/Life Balance Benefits : Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.
Voluntary Benefits:
Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance
Compensation will be based on experience
Pay Scale/Ranges:
Starting at $20.00 per hour*
*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The pay scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.
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