Customer Service Specialist- Start in February
4 days ago
Thank you for your interest in joining our team Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms. Customer Service Specialist - Start in February The Opportunity QVC Customer Service Specialists answer inbound customer calls. Working at home, our Specialists assist customers by problem solving and de-escalating unique situations while sustaining a high-paced call volume. Life with QVC as a Customer Service Specialist Busy day handling a high volume of customer inquiries Personalizing the experience for each caller Answer incoming calls like confirming refunds, taking payments, placing orders, analyzing account data. Opportunity for advancement across the entire Qurate network. Report to an assigned Supervisor Work a set schedule and structured day, including a weekly weekend set shift. Compensation Starting rate is $15.00/hour. Automatic increases in pay every 6 months for 2 years. New Pay for Performance incentive paid out monthly to eligible team members. System Requirements Our Work at Home Team Members need to maintain the necessary system requirements to provide a great experience for our customers. A full specification list will be provided after your interview, here are a few items: Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years. Headset compatible with QVC specifications. High-speed internet connection. Satellite, broadband, wireless, mobile, or dial-up services are not permitted. Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported. Training Schedule Your QVC career begins with a paid training period where attendance and participation is required. Your first day will be on a Thursday to complete Tech Set Up. After you connect, orientation and training will begin on Monday for six weeks, Monday - Friday 9:00 am -5:30 pm ET. Training schedule and working schedule post training will differ. Training is mandatory for the entire six weeks. The Application Process Our application process is candidate-led. Complete Application Complete skills assessment on mobile device or computer Self-Schedule interview Remote work is not permitted in NYC at this time. Join us as we enrich life’s everyday moments – including yours. Apply today If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance. Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team. #J-18808-Ljbffr
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